NHTSA Complaint #10945842 — 2013 KIA SORENTO

BOUGHT THE VEHICLE NEW, HAVE HAD NO ISSUES UNTIL ABOUT A MONTH AGO. IT STARTED BURNING OIL AT AN EXCESSIVE RATE. TOOK IT TO DEALER AND WERE TOLD THAT WE HAD NOT MAINTAINED PROPERLY AND THAT REPAIR/REPLACEMENT OF ENGINE WOULD NOT BE UNDER WARRANTY. CAR HAS 71000 MILES, OWNERS MANUAL SAYS TO CHANGE OIL EVERY 7500 MILES OR 12 MONTHS, WE HAVE RECORDS FOR 8 OIL CHANGES, KIA SAYS WE NEED TO SHOW 14, THAT WOULD BE AN OIL CHANGE EVERY 5000 MILES WHICH IS NOT WHAT MANUAL SAYS. WE HAVE BEEN TOLD THAT THERE WAS A RECALL FOR THE SAME ENGINE IN ANOTHER KIA VEHICLE, BUT NOT FOR THIS ONE. MANY COMPLAINTS FOR OIL RELATED ISSUES ON THIS CAR FOR 2011-2014. WE HAVE ALSO CONTACTED THE KIA CONSUMER AFFAIRS CENTER. WE ARE STILL DRIVING VEHICLE, BUT CHECK OIL BEFORE WE GO ANYWHERE. DEALER WANTS US TO PAY $350-$400 TO COMPLETELY TEAR DOWN ENGINE TO TAKE PICTURES TO SEE IF KIA WILL COVER UNDER WARRANTY. *TR