NHTSA Complaint #10945789 — 2009 FORD ESCAPE

14S05. I WAS DRIVING THE 2009 FORD ESCAPE ON THE HIGHWAY AT APPROX. 70MPH. THE STEERING WILL STOPPED CONTROLLING THE VEHICLE CORRECTLY AND THEN THE STEERING WENT COMPLETELY OUT. I ALMOST CRASHED, PULLED ONTO THE SHOULDER OF THE HIGHWAY, GATHERED MYSELF, CUT ON THE HAZARD LIGHTS AND CUT THE AUTO OFF. AFTER A MINUTE, I STARTED THE AUTO UP AGAIN AND MOVED FORWARD TO SEE IF THE PROBLEM STILL EXISTED. THE POWER STEERING WAS BACK IN BUT IT WAS VERY VERY LOOSE. WHEN I GOT IT HOME I INFORMED MY MOTHER THAT IT NEEDED TO BE LOOKED AT. SHE CALLED THE FORD HOTLINE AND THEY TOLD HER THAT THE RECALL ON HER VEHICLE WAS CLOSED BUT IF THE STEERING WENT OUT, THAT IT WAS COVERED BY THE RECALL. SHE TOOK IT TO THE DEALER THAT FORD TOLD HER TOO AND THEY SAID THEY WOULD REPAIR IT. SHE LEFT THE VEHICLE OVER NIGHT TO BE FIXED BUT THE NEXT DAY THEY TOLD HER THAT IT WASN'T A RECALL AND THAT SHE HAD TO PAY $89 FOR THE DIAGNOSTIC TEST THAT SHE DIDN'T KNOW SHE HAD TO PAY. THEY STILL REFUSE TO HELP IN ANY KIND OF WAY AT ALL. MY MOTHER IS IN HER MID 70'S WITH A FIXED INCOME. IT'S IMPOSSIBLE FOR HER TO COME UP WITH $2000. HTTPS://WWW.FACEBOOK.COM/FORDWONTHONORRECALL14S05/ *TR