NHTSA Complaint #10945724 — 2006 INFINITI FX35

MY 2006 FX 35 DASHBOARD HAS BUBBLED. IT IS SO UGLY THAT WE HAD TO BUY A COVERING TO COVER IT UP. I AM VERY DISAPPOINTED THAT THIS IS HAPPENING TO A CAR THAT WE SPENT A LOT OF $ ON AND IS SUPPOSED TO BE A "LUXURY" CAR -- MY HUSBAND GOGGLED AND FOUND THERE WAS A RECALL IN 2015 ON 2006 INFINITY FX 35 AND ALSO FOUND THAT INFINITI ADMITTED TO USING A POOR MATERIAL ON THEIR DASHBOARDS WHICH WAS THE REASON THEY ARE ALL COMPLETELY FALLING APART AND BUBBLING UP. [XXX] CALLED IMMEDIATELY TO SEE HOW WE COULD GO ABOUT GETTING THE VEHICLE FIXED AND WAS ADVISED THE RECALL EXPIRED IN 2015 -- AND THAT A LETTER WAS NEVER SENT TO ME, IT WENT TO THE ORIGINAL OWNER (WE BOUGHT IT IN 2015) AND THERE WAS NOTHING THEY WOULD DO FOR US. THIS IS THE WORST CUSTOMER SERVICE WE HAVE EVER RECEIVED -- INFINITI SHOULD TAKE PRIDE IN THEIR VEHICLES AND SHOULD OWN THEIR MISTAKE AND PAY FOR ALL CUSTOMERS WHO HAVE BEEN AFFECTED -- THEY THEN ASKED HIM WHICH INFINITI DEALER HE WENT TO FOR SERVICING TO WHICH HE REPLIED I HAVE GONE TO THE ONE IN ANNAPOLIS, MARYLAND. TO REPLACE THIS DASHBOARD, IT WILL COST AROUND $1,500 OR MORE -- I WILL NEVER PURCHASE ANOTHER INFINITI AGAIN IF INFINITI DOESN'T DO THE RIGHT THING AND HELP OUT THEIR CUSTOMERS -- INADEQUATE NOTIFICATIONS WERE SENT OUT AND WERE NEVER FOLLOWED UP ON, I WAS NEVER ADVISED ANYTHING OF THIS BY MY LOCAL DEALER, AND NOW I AM BEING LEFT TO PICK UP THE PIECES FINANCIALLY. I AM DISGUSTED BY THE POOR CUSTOMER SERVICE WE HAVE RECEIVED AND THE UNWILLINGNESS TO HELP US AS I AM NOT A "VALUABLE ENOUGH CUSTOMER" SINCE I DON'T UTILIZE THE DEALERSHIP FOR MY SERVICES -- IF INFINITI DOESN'T DO THE RIGHT THING AND PAY FOR THE DASHBOARD THAT WAS DESTROYED BY THEIR POOR MATERIALS THAT THEY USED, NOT BECAUSE OF THE FAULT OF ITS DRIVERS, SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR