NHTSA Complaint #10945682 — 2010 FORD ESCAPE

IN JULY 2014, FORD ISSUED A RECALL (14S05/NHTSA RECALL 14V-284) FOR DEFECTIVE TORQUE SENSORS (FOR POWER STEERING). MY VEHICLE WAS RECALLED. FORD HAD AN OPTION OF RE-PROGRAMMING OR REPLACING THE PART. ALTHOUGH I WASN'T EXPERIENCING A PROBLEM AT THE TIME, FORD REPROGRAMMED MY VEHICLE IN JULY 2014. BUT IN JAN. 2017, THE DEFECTIVE PART FAILED AND THE POWER STEERING WAS LOST WHILE DRIVING ON A LOCAL STREET.. I HAD TO REPLACE THE TORQUE SENSOR AT THE FORD SERVICE DEALER IN PUTNAM, CT AT A COST OF OVER $500. I ENDED UP PAYING TO REPLACE AN ADMITTEDLY DEFECTIVE PART WHICH SHOULD HAVE BEEN THE RESPONSIBILITY OF FORD. I BELIEVE THE RE-PROGRAMMING DID NOT ADDRESS THE ISSUE AND THAT THE DEFECTIVE PART SHOULD HAVE BEEN REPLACED. *TR