NHTSA Complaint #10945631 — 2016 BUICK REGAL

2016 BUICK REGAL WITH 11K MIKES. THE WINDSHIELD RECENTLY DEVELOPED A CRACK IN THE LEFT LOWER CORNER. THE CRACK STARTED AT THE BOTTOM EDGE (BELOW THE DASH) ABOUT 8 INCHES FROM THE LOWER LEFT CORNER. OVER SEVERAL DAYS, THE CRACK SLOWLY SPREAD UP AND TO THE LEFT, ENDING AT THE LEFT EDGE OF THE WINDSHIELD ABOUT 6 INCHES FROM THE LOWER LEFT CORNER. THE CRACK IS IN THE INNER LAMINATED GLASS ONLY. VEHICLE WAS TAKEN TO A BUICK DEALER TO SEE IF THE WINDSHIELD CAN BE REPLACED UNDER WARRANTY. THE SERVICE ADVISOR CLAIMED IT WAS A STRESS CRACK, BUT WANTED TO CHECK WITH THE GM ZONE REP. BEFORE PROCEEDING. GM ZONE REP. DENIED THE WARRANTY CLAIM BECAUSE HE FELT SOMETHING HIT THE WINDSHIELD CAUSING THE CRACK. THE WINDSHIELD HAS NO SIGNS OF ANY IMPACT ON IT. THE GM ZONE REP. NEVER ACTUALLY INSPECTED THE CAR. VEHICLE WAS ALSO TAKEN A GLASS SHOP FOR THEIR OPINION. THE GLASS SHOP CLAIMED THE CRACK WAS CAUSED BY EITHER A DEFECT IN THE WINDSHIELD OR IMPROPER INSTALLATION. APPARENTLY IS MAY BE A KNOWN ISSUE ON 2013-2014 BUICK REGALS.