NHTSA Complaint #10943818 — 2007 TOYOTA MATRIX

ON THE MORNING OF 12/16/2016, WHILE IN THE PARKING GARAGE WHERE MY WIFE WORKS, SHE STOPPED TO BACK INTO A PARKING SPOT AND THE CAR SUDDENLY ACCELERATED FORWARD AND WOULD NOT RESPOND TO VIGOROUS BRAKING NOR THE EMERGENCY BRAKE. THE CAR HIT A CONCRETE WALL, THE AIR BAG DEPLOYED, AND SHE WAS INJURED (NUMEROUS FRACTURES TO DATE). WE HAVE SEEN THE WORDS 'BRAKE OVERRIDE' AND 'SUDDEN UNINTENDED ACCELERATION' IN CASES AGAINST TOYOTA. THERE WERE NO FLOOR MATS IN THE CAR. WE BOUGHT THIS CAR IN THE FIRST WEEK OF OCT 2016, SO IT WAS ONLY APPROX 75 DAYS IN OUR POSSESSION. THE DEALERSHIP COULD NEVER GET US IN CONTACT WITH THE PREVIOUS OWNER (ABOUT UNRELATED QUESTIONS) AND NEVER MENTIONED ANY POSSIBLE ISSUE WITH THE CAR. THEY GAVE ME A CARFAX, BUT THERE WAS NO MENTION OF THE SUA ISSUE. WE FEEL TOYOTA OR SOMEONE SHOULD BE RESPONSIBLE FOR THIS HAPPENING. NOT ONLY IS THERE PHYSICAL DAMAGE TO THE PERSON, BUT ALSO MENTAL DAMAGE ABOUT DRIVING ANY CAR. WE BELIEVE THE ELECTRONICS ARE TO BLAME FOR THIS HAPPENING. WHAT ARE OUR OPTIONS? WE CANNOT FIND ANYONE TO TAKE THE CASE. PLEASE ADVISE, THANKS. *TR