NHTSA Complaint #10943793 — 2012 DODGE CHARGER

MY SON [XXX] GOT GAS DROVE UP ABOUT 100 FEET UP A SMALL HILL LEAVING PARKING LOT IN FAIRFAX COUNTY. WHEN I GAVE CAR GAS IT WOULD NOT GO. COULD NOT PUT INTO GEAR. HAD TO PRESS THE BRAKES SO CAR WOULD NOT ROLL DOWN THE HILL. IT TOOK 20 MIN TO MAKE IT WORK. TOOK IT TO LUSTINE DODGE IN WOODBRIDGE VA THEY SAID THEY DID SOFTWARE UPDATE. IT HAS HAPPENED 2 MORE TIMES IN LAST 3 MONTHS. TOOK IT BACK TO LUSTINE THEY ASKED TO KEEP CAR. THEY HAD CAR FROM MON TO FRIDAY THEY DROVE IT FOR 90 MILES TOLD ME THERE WAS A SENSOR FOR TRANSMISSION THEY COULD CHANGE BUT I WOULD HAVE TO PAY FOR IT. THEY COULD NOT PAY FOR SENSOR UNLESS THEY CAN DUPLICATE PROBLEM. I GOT VERY UPSET AND ASKED THEM FOR PART NUMBER AND I WOULD HAVE ANOTHER DEALER INSTALL IT.. WAS TOLD PART IS PROPRIETARY AND THEY COULD NOT TELL ME WHICH SENSOR IT WAS. IT TOOK THEM ALMOST 30 MINUTES TO GET MY CAR AFTER ASKING 3 TIMES WHY IT WAS TAKING SO LONG. WHEN WE RECEIVED THE CAR IT HAD A DENT IN BACK BUMPER. THE SERVICE MANAGER SAID HE WOULD LOOK AT HIS SECURITY CAMERAS AND GET BACK TO ME. AFTER A FEW DAYS HE CALLED ME TO NOTIFY ME HE HAD NOT SEEN AN ACCIDENT ON HIS TAPES. NOTIFIED HIM THEY HAD DRIVEN IT FOR 90 MILES DID HE HAVE TAPE ON THAT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR