NHTSA Complaint #10943690 — 2015 BIG TEX 25GN

DEALER SWAP ON TRAILER 04-27-2015 FROM GEORGETOWN TX DAY OF PICKUP THE BRAKES WASN'T WORKING AFTER SPENDING A DAY AT DEALERSHIP BY DAY END WORKING HOWEVER A LEAK WAS DETECTED IN REAR ON BRAKE LINE COUPLER THEY ATTEMPTED TO TIGHTEN IT UP AND I PROCEEDED TO LEAVE DEALERSHIP. ON OR ABOUT JUNE 9TH 2015 TRAILER HAD NO BRAKES, LEAKING FLUID OUT OF COUPLINGS, DEALERSHIP REFUSED TO FIX. REPLACED COUPLING AT OWN EXPENSE. ON JULY 4 I WAS PUT OUT OF SERVICE IN HOUSTON TX BY DOT BECAUSE BRAKE FAILED AGAIN LEAKING THIS TIME CALIPER HAD BLEW OUT..DEALERSHIP REFUSED TO FIX DEXTER AXLES SENT PARTS TO FIX. IN SEPTEMBER 2015 ALL CALIPERS BLEW OUT DEALERSHIP IN GEORGETOWN AND MT PLEASANT REFUSED TO FIX AGAIN DEXTER AXLES SUPPLIED PARTS TO BRAKE TECH IN CORBIN FOR REPAIR. WHEREFORE IN OCTOBER 2016 AND ACCIDENT OCCURRED RESULTING IN A DEATH DUE IN PART OF BRAKES FAILING AND BLOWING OUT WHILE BRAKING. AT THAT TIME ALL CALIPERS HAD BLEW AND BRAKES WAS METAL TO METAL ONCE AGAIN NOT EVEN 35 DAYS AFTER THE SECOND REPLACEMENT. WHEREFORE CONNIE MASSIE AT DEXTER DETERMINED IT WAS A FAULTY ACTUATOR THAT WAS CAUSING BRAKES TO PREMATURELY FAIL. BIG TEX HAS HAD THIS SIMILAR PROBLEM IN THE PAST. THIS ACTUATOR WAS NOT RELEASING CORRECTLY CAUSING DRAG ON ROTORS AND PADS CAUSING THEM TO WEAR EXTREMELY FAST. STILL BIG TEX IN MT PLEASANT TX REFUSED TO SERVICE BRAKES EITHER TIME THIS ISSUE CAME UP. AFTER THE FATAL ACCIDENT IN SPARKS NV, BIG TEX WAS CONTACTED AND CALL WAS FORWARDED TO BARRY IN WARRANTY DEPARTMENT WHERE AT THAT TIME BARRY REFUSED TO FIX BRAKES AND TRAILER HAD TO BE TAKEN TO PERFORMANCE TRAILERS IN MT PLEASANT WITH THE ASSISTS OF DEXTER AXLES TO REPLACE COMPLETE BRAKING SYSTEM. AT NO TIME HAS BIG TEX ASSISTED IN REPAIRING THIS TRAILER AND REASON I HAVE THIS TRAILER IS THE 22GN I PURCHASED FROM BIG TEX BRAKES NEVER WORKED FROM DAY ONE& SPRING HANGER WELD BROKE LOSS FROM FRAME FATALITY 10/24/15