NHTSA Complaint #10939875 — 2013 NISSAN ALTIMA

LAST WEEK MY DAUGHTER WAS DRIVING HER 2013 NISSAN ALTIMA AT APPROXIMATELY 20 MILES HOURS WHEN THE HOOD SUDDENLY FLEW UP AND CRASHED INTO THE WINDSHIELD. LUCKILY THERE WAS NO TRAFFIC AROUND AND SHE WAS ABLE TO CLOSE THE HOOD BACK DOWN AND RETURN THE SHORT DISTANCE TO HER HOME. WHEN I INSPECTED THE VEHICLE THE NEXT DAY I DISCOVERED THAT THE SECONDARY HOOD LATCH DID NOT WORK. UPON INVESTIGATION I DISCOVERED THAT NISSAN HAD RECALLS ON THIS MODEL FOR THIS SPECIFIC ISSUE. I CONTACTED THE NHTSA AND REPORTED THE ISSUE. I WAS TOLD THAT THE RECALL REPAIR HAD NOT BEEN DONE AS PER THEIR RECORDS. I THEN CONTACTED NISSAN TO INFORM THEM OF THE ISSUE AND THEY SAID THAT THE RECALL REPAIRS HAD ACTUALLY BEEN COMPLETED EARLIER THIS YEAR BY A NISSAN DEALER IN FLORIDA (WE PURCHASED THE VEHICLE FROM A CAR LOT IN FLORIDA IN OCTOBER OF 2016). AFTER A DISCUSSION WITH NISSAN CUSTOMER RELATIONS THEY TOWED THE VEHICLE TO ONE OF THEIR LOCAL DEALERS FOR INSPECTION (12/30/16). THEIR INVESTIGATION FOUND THAT THE REPLACED SECONDARY LATCH HAD FAILED THEREFORE ALLOWING THE HOOD TO FLY OPEN. I AM DEEPLY CONCERNED ABOUT THE SAFETY OF THIS VEHICLE. IF THIS HAD BEEN IN TRAFFIC, AT A HIGHER RATE OF SPEED OR OTHER CONDITIONS SERIOUS INJURIES WOULD HAVE BEEN POSSIBLE. HOW DO I KNOW THAT WHATEVER NEW REPAIRS THAT ARE DONE WILL SOLVE THIS SERIOUS ISSUE? *TR