NHTSA Complaint #10939630 — 2016 HONDA CIVIC

THE HONDA CIVIC WAS IN THE DRIVEWAY WITH THE EMERGENCY BRAKE SET WHEN IT WAS PARKED. THE VEHICLE HAS A MANUAL TRANSMISSION. A FEW HOURS LATER THE CAR ALARM WAS GOING OFF AND WHEN I WENT TO LOOK TO SEE WHAT WAS GOING ON I DISCOVERED THAT THE CAR HAD ROLLED DOWN THE DRIVE AND INTO A TELEPHONE POLE. THE POLICE IN MY JURISDICTION DO NOT TAKE ACCIDENT REPORTS FOR ACCIDENTS ON PRIVATE PROPERTY THEREFORE A POLICE REPORT WAS NOT TAKEN. AFTER THE INCIDENT I FOUND THAT THERE WAS A ACTIVE RECALL INVOLVING THE EMERGENCY BRAKE. WHEN I BOUGHT THE CAR ON OCTOBER 8, 2016 I WAS TOLD THERE WAS A "DO NOT SELL" NOTE IN THE COMPUTER SYSTEM DUE TO THE RECALL. THE DEALER SAID THEY COULD DO THE DOWNLOAD WHILE WE DID THE PAPERWORK. AFTER THIS INCIDENT INVOLVING THE WRECK THE CAR WAS TAKEN TO A LOCAL DEALER WHO CHECKED THE DOWNLOAD AND CONFIRMED THAT THE DOWNLOAD WAS UP TO DATE. THE CAR WAS TAKEN BACK TO THE DEALER TWO DAYS LATER TO HAVE THE BRAKE SYSTEM INSPECTED WHICH THE DEALER STATED THAT THERE WERE NO CODES FOUND IN THE SYSTEM. THIS WAS DONE AT THE ADVICE OF HONDA CUSTOMER SERVICE. HONDA CUSTOMER SERVICE CONTACTED ME TODAY AND STATED THAT AT THIS TIME THEY RECOMMEND PROCEEDING WITH AN INSURANCE CLAIM. I STATED THAT I THOUGHT THAT SINCE THERE WAS AN ACTIVE RECALL AND THE RECALL HAD BEEN PERFORMED ON THE VEHICLE AND THE EMERGENCY BRAKE STILL FAILED THAT THEY WOULD WANT TO TAKE THE CAR TO LOOK AT. I WAS TOLD THAT THEY WOULD LOOK AT THE DEALER REPORTS AND IF THEY FOUND SOMETHING THEY WOULD CONTACT ME BACK WHICH SEEMS DANGEROUS TO ME. WHAT'S TO SAY THE BRAKE WON'T FAIL AGAIN AND NEXT TIME THERE MAY BE SOMEONE BEHIND IT OR IN FRONT OF IT. *TR