NHTSA Complaint #10939586 — 2009 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10939586
Vehicle	2009 FORD ESCAPE
Component	STEERING
Date of Incident	December 1, 2016
Date Filed	January 4, 2017
Mileage	78,193 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OK

Consumer Description

THERE WAS A RECALL FOR THIS MODEL OF THE 2009 FORD ESCAPE FOR A STEERING ISSUE. THEY DID NOT HONOUR THE RECALL, EVEN THOUGH THE DEALER EXPLAINED HOW DANGEROUS OF A PROBLEM THIS LACK OF ELECTRIC STEERING WAS CAUSING. I HAD TO PAY FOR AN EXPENSIVE REPAIR OUT OF MY OWN POCKET. THE PROBLEM WAS THAT THE ELECTRONIC STEERING ASSIST WOULD STOP FUNCTIONING WHILE THE CAR WAS IN MOTION, THIS CAUSED HEAVY VIBRATIONS OF THE STEERING WHEEL AND A LACK OF POWER STEERING.

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