NHTSA Complaint #10939134 — 2010 HONDA ACCORD

I WAS DRIVING AS USUAL TO WORK ON I-405 WITH 55-60M/H SPEED AND SUDDENLY HEARD A BLAST, LIKE SOMEBODY SHOT ME THROUGH WINDOW. I WAS IN SUCH A SHOCK THAT ALMOST LOST CONTROL OF MY STEERING. BUT SOMEHOW MANAGED TO STAY IN LANE. AS MY OFFICE WAS PRETTY CLOSE, I DECIDED TO INSPECT WHAT HAPPENED AFTER REACHING THERE. HOWEVER, WHILE DRIVING TO OFFICE, I CONTINUED TO BE SCARED AND IN TRAUMA AND COULD ALSO HEAR AIR COMING IN THE CAR. BY THE TIME I REACHED OFFICE I HAD A HINT THAT SOMETHING IS WRONG WITH MY SUNROOF, OR IT IS OPEN. AFTER COMING OUT OF MY CAR IN THE OFFICE PARKING I SAW THIS HUGE HOLE IN THE SUNROOF GLASS. AND PIECES OF GLASS SHATTERED IN THE SUNROOF FLAP. BECAUSE OF SEATTLE'S DARK CLOUDY CLIMATE, I USUALLY KEEP MY SUNROOF FLAP OPEN FOR SOME LIGHT TO COME INTO MY LUCK, THIS MORNING IT WAS CLOSED. OTHERWISE, MY FOUR MONTHS OLD ALMOST LOST HER MOTHER OR I COULD BE MISERABLY HURT WITH TINY GLASS PIECES. FOLLOWING DAY ON SATURDAY,12/31/2016, I CALLED LOCAL HONDA SERVICE MANAGER, AND HE SAID IT WILL COST ME $770 FOR FIXING THE SUNROOF. HE SAID HONDA WILL NOT COVER IT BECAUSE THE SUNROOF GLASS HAD WARRANTY LIMITED TO 3 YEARS AND 30,000MILES WHICH IS EXPIRED. SO, INDIRECTLY HONDA SAID, WE WILL KEEP ON SUPPLYING FAULTY SUNROOF GLASS. IF IT EXPLODES WITHIN WARRANTY PERIOD, WE WILL AT THE LEAST COVER FOR IT. AND IF YOUR WARRANTY IS EXPIRED AND YOU DIE BECAUSE OF IT, WE DON'T CARE. ALSO, HONDA SAID THAT I CANNOT GET SUNROOF GLASS FIXED BEFORE TUESDAY, 1/3/2017 BECAUSE THEY CAN'T GET THE GLASS ORDERED BEFORE TUESDAY AS EVERYBODY INCLUDING HONDA ARE VACATIONING FOR NEW YEARS. AS THERE WAS SNOW STORM WARNING ON 12/31/2016 AND MY HUSBAND WAS OUT OF TOWN, I IN SEVERE COUGH AND COLD HAD TO RUSH TO NEAREST LOWES WITH MY 4 MONTHS OLD ALSO COUGHING, TO GET A TARP AND DUCT TAPE, SO THAT I COULD SEAL THE SUNROOF AND PROTECT THE CAR'S INTERIORS. *TR