NHTSA Complaint #10938851 — 2017 BMW 330E

I WAS DRIVING THE CAR WITH TWO PASSENGERS AND THE CAR SUDDENLY BECAME TOTALLY UNRESPONSIVE. I MANAGED TO COAST TO THE SHOULDER OF THE ROAD ON A VERY BUSY STREET. I CONTACTED BMW AND REPORTED THE PROBLEM. THE YELLOW ENGINE LIGHT WAS ON AND IT WAS STUCK IN PARK. I COULD NOT GET IT TO GO INTO REVERSE OR DRIVE. I TURNED THE CAR OFF AND ON TO NO AVAIL. THIS IS THE SECOND TIME THIS HAS HAPPENED. AFTER ABOUT 15 MIN THE CAR STARTED AND I MANAGED TO DRIVE TO MY HOUSE WHICH WAS CLOSE TO WHERE IT DIED ON THE ROAD. A TOW TRUCK IS ON ITS WAY TO BRING IT TO FLEMINGTON BMW. I REPORTED THE INCIDENT AT APPROXIMATELY 5:05 PM TO BMW CUSTOMER RELATIONS (TAWNY) WHO PROVIDED ME WITH YOUR WEBSITE. THE FIRST TIME THE CAR WAS BROUGHT INTO SERVICE THEY COULD NOT FIND ANY FAULT CODES WITH THE CAR AND THEY TOLD ME THAT IT WAS FUNCTIONALLY FINE. THEY ASKED IF I MIGHT HAVE ACCIDENTALLY TURNED THE CAR OFF WHILE DRIVING. BMW TOWED THE CAR TO THE DEALER AFTER THE FIRST INCIDENT. I DO NOT REMEMBER THE EXACT DATE BUT THIS COULD BE DETERMINED THROUGH ROAD SIDE ASSISTANCE. I TOLD BMW THAT THE CAR IS DANGEROUS AND I WOULD NOT DRIVE IT UNLESS THEY CAN DETERMINE WITH CERTAINTY WHAT IS WRONG. HAD I BEEN UNABLE TO COAST TO THE SIDE OF THE ROAD, THIS COULD HAVE RESULTED IN A LIFE THREATENING SITUATION. THE CAR WAS IN MOTION ON BOTH INSTANCES WHEN IT BECAME TOTALLY UNRESPONSIVE. ONCE AGAIN, THE CAR WAS IN PARK AND COULD NOT BE MOVED INTO REVERSE OR DRIVE FOR APPROXIMATELY 15 MIN BEFORE IT STARTED UP AGAIN.