NHTSA Complaint #10938844 — 2011 CHRYSLER TOWN AND COUNTRY

A FEW MONTHS BACK, MY BATTERY DIED (IT WAS FAIRLY NEW). AFTER REPLACING THE BATTERY WITH A NEW ONE, I NOTICED THERE WAS A CONSTANT SOUND COMING FROM THE BACK OF THE CAR EVEN WHEN THE CAR WAS TURNED OFF - TURNED OUT TO BE THE FUEL PUMP CONTINUALLY PUMPING. AFTER DISCONNECTING AND RECONNECTING THE BATTERY A FEW TIMES, THE CONSTANTLY RUNNING FUEL PUMP ISSUE WENT AWAY. FAST FORWARD A FEW MONTHS AND MY CAR STARTS HAVING TROUBLE STARTING. IT RANDOMLY WON'T TURN OVER - SOMETIMES TAKING 10-20 TRIES BEFORE IT STARTS. EVENTUALLY IT WON'T TURN OVER AT ALL. AFTER LOOKING ONLINE AND FINDING A [XXX] OF OTHER PEOPLE WITH THE SAME ISSUE, I DISCOVERED THE TIPM "FAULTY FUEL PUMP RELAY" ISSUE WITH THE CHRYSLER VEHICLES - INCLUDING MINE. I RIGGED A CABLE TO TEMPORARILY BYPASS THE FUEL PUMP RELAY, AND NOW IT STARTS EVERY TIME JUST FINE. FOR THE LONG TERM SOLUTION I WILL NOW NEED TO PAY TO HAVE THE TIPM MODULE REPLACED. THIS IS THE LAST CHRYSLER BRAND CAR I WILL BUY - IT'S ONE THING TO HAVE A PROBLEM WITH YOUR VEHICLE YOU BUILD (ALL CAR COMPANIES HAVE ISSUES), IT'S ANOTHER THING TO KNOW THAT THERE IS AN ISSUE AND GIVE A BIG [XXX] YOU TO YOUR CONSUMERS BY REFUSING TO ADDRESS THE KNOWN ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR