NHTSA Complaint #10938530 — 2011 FORD F-150 STEERING

Complaint Details

ODI Number	10938530
Vehicle	2011 FORD F-150
Component	STEERING
Date of Incident	December 27, 2016
Date Filed	December 29, 2016
Mileage	103,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

ON TUESDAY MORNING, DECEMBER 27, 2016 JUST AS I WAS PULLING INTO THE PARKING SPACE AT MY OFFICE A LIGHT FLASHED ON THE PANEL AND READ "POWER STEERING FAULT" AND ALL OF A SUDDEN I COULD NOT TURN THE STEERING WHEEL. I TURNED THE ENGINE OFF AND WAITED ABOUT 2-HOURS BEFORE STARTING IT AGAIN. NOW THE MESSAGE READ "SERVICE STEERING NOW". I CONTACTED FORD'S ROADSIDE ASSISTANCE AND THEY CAME THE NEXT DAY AND TOWED MY TRUCK TO UPPER MARLBORO FORD AS THEY ARE DOWN THE STREET FROM MY HOME. THE SERVICE DEPARTMENT SAID THE STEERING RACK NEEDS TO BE REPLACED FOR A COST OF $2000. FURTHERMORE, THAT PART IS ONLY AVAILABLE THROUGH FORD AND I'VE NOW READ WHERE HUNDREDS OF OTHER FORD F150 OWNERS HAD THE SAME PROBLEM.

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