NHTSA Complaint #10937948 — 2010 FORD ESCAPE STEERING

Complaint Details

ODI Number	10937948
Vehicle	2010 FORD ESCAPE
Component	STEERING
Date of Incident	December 20, 2016
Date Filed	December 28, 2016
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I HAD MY CAR PROGRAMMING UPDATED AND JUST RECENTLY, MY POWER STEERING WENT COMPLETELY OUT WHICH IS CAUSING ME TO NEED MY WHOLE STEERING COLUMN REPLACED. I CONTACTED FORD, HOWEVER, THEY STATED SINCE THEY "CLOSED" RECALL 14S05, THEY WOULD NOT COVER THE DAMAGES. MY CAR HAS BEEN IN THE SHOP FOR A WEEK NOW AS I BATTLE WITH FORD. FORD AND STERLING MCCALL ARE RUDE AND WILL NEED ASSIST WITH THIS ISSUE AS THE RECALL REPAIR HAS FAILED THE 1ST TIME AND NOW THE POWER STEERING WILL NEED TO BE REPLACED. I WAS IN MOTION WITH MY 6 MONTH OLD DAUGHTER WHEN THE STEERING WHEN OUT, BUT LUCKILY WE WERE ABLE TO AVOID AN ACCIDENT.

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