NHTSA Complaint #10937867 — 2014 FORD MUSTANG

TL* THE CONTACT OWNS A 2014 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE DRIVING APPROXIMATELY 30 MPH, THE TRACTION CONTROL INDICATOR ILLUMINATED AND THE VEHICLE VIOLENTLY JERKED FROM LEFT TO RIGHT. THE CONTACT PULLED THE VEHICLE OVER AND TURNED OFF THE VEHICLE. THE CONTACT RESTARTED THE VEHICLE AND NOTICED THAT THE TRACTION CONTROL INDICATOR WAS NO LONGER ILLUMINATED. WHEN THE VEHICLE WAS OFF, THE TRACTION CONTROL SYSTEM REACTIVATED ON ITS OWN. THE CONTACT PROCEEDED TO DRIVE AND THE TRACTION CONTROL INDICATOR ILLUMINATED AGAIN. WHEN THE CONTACT BEGAN TO ACCELERATE THE VEHICLE, THE FRONT PASSENGER SIDE WHEEL LOCKED AND THE VEHICLE BEGAN TO ACCELERATE AT HIGH SPEEDS ON ITS OWN. AS A RESULT, THE VEHICLE TURNED AGGRESSIVELY TO THE RIGHT, BECAME AIRBORNE, FLIPPED OVER, AND LANDED ON ALL FOUR WHEELS. THE WHEEL REMAINED LOCKED AND THE VEHICLE WAS UNABLE TO BE MOVED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED INJURIES TO THE RIGHT SHOULDER. MEDICAL ATTENTION WAS NOT NEEDED. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. PARTS DISTRIBUTION DISCONNECT.