NHTSA Complaint #10937810 — 2011 HONDA CR-V

VEHICLE BOUGHT NEW IN 2011 AND ONLY ONE OWNER. IN EARLY 2015, MY VEHICLE WENT FROM HAVING MY OIL CHANGED BETWEEN 5000 AND 7000 MILES TO BARELY MAKING IT TO 3000. VEHICLE MANUFACTURE RECOMMENDS SYNTHETIC OIL AND IS THE ONLY TYPE OF OIL THAT HAS EVER BEEN USED FOR THIS VEHICLE. NO OIL WAS LEAKING FORM VEHICLE AND NO EVIDENCE OF OIL LEAKAGE UNDER HOOD WHEN CHECKED. OIL CHANGED MULTIPLE TIMES WITH SAME RESULT. INFORMATION WAS RECEIVED FROM HONDA REGARDING EXTENSION ON WARRANTY DUE TO POSSIBLE HIGH OIL CONSUMPTION & WAS STATED THAT OIL CONSUMPTION TEST COULD BE COMPLETED AT HONDA DEALERSHIP. HONDA DEALERSHIP BEGAN TEST IN OCTOBER 2015 AND WAS COMPLETED IN FEBRUARY 2016. .8 QUARTS USED AFTER FIRST 1000 MILES, 1QUART USED AFTER 2000MILES AND .8QUARTS AFTER 3000MILES. AFTER EACH CHECK, 1 QUART OIL WAS ADDED BY HONDA DEALERSHIP. AFTER THIRD CHECK, I WAS TOLD BY SERVICE MANAGER THAT THIS DID NOT HONDA SPECIFICATIONS TO WARRANT REBUILD TO CORRECT PROBLEM IN ENGINE CAUSING HIGH OIL CONSUMPTION. WAS TOLD THAT THIS WAS NOT NORMAL BUT VEHICLE WAS STILL SAFE TO DRIVE. IN FALL 2016, I CONTACTED DEALERSHIP AGAIN REGARDING ISSUE & ALSO HAD TWO LIGHTS (CHECK ENGINE LIGHT & TRACTION LIGHT) COME ON AT THE SAME TIME. HONDA AGREED TO COMPLETE ANOTHER OIL CONSUMPTION TEST & CHECK LIGHTS. WAS TOLD THAT TIMING CHAIN HAD BEEN STRETCHED AND NEEDED TO BE REPLACED. HONDA SERVICE MANAGER WOULD NOT CONFIRM THAT TIMING CHAIN WAS STRETCHED DUE TO HIGH OIL CONSUMPTION EVEN THOUGH RESEARCH & OTHER MECHANICS SUGGEST OTHERWISE. HONDA CORPORATION WAS CONTACTED MULTIPLE TIMES & WILL NOT COMPLY WITH RETURNING CALLS, ANSWERING QUESTIONS, ETC. DIFFERENT ANSWERS ARE GIVEN FROM DIFFERENT PEOPLE WITHIN HONDA (HONDA CORPORATION & DEALERSHIP). WAS TOLD THAT CAR SHOULD NOT BE DRIVEN UNTIL TIMING CHAIN FIXED, BUT OIL CONSUMPTION TEST CAN NOT BE DONE IF VEHICLE NOT DRIVEN? *TR