NHTSA Complaint #10937427 — 2014 KIA SORENTO

GOT A LETTER FROM KIA STATING THAT THEY ARE HAVING PROBLEMS WITH THE BEARINGS AND RODS IN THEIR 2012-2014 2.4L GDI MOTORS, THEY ARE EXTENDING THE WARRANTY TO 120,000 MILES. A FEW MONTHS LATER THE MOTOR SLUNG A ROD AND IS NOW TRASH. TOWED IT TO SONS KIA IN MCDONOUGH, GA, THEY CONFIRMED THEY WERE EXTENDING THE WARRANTY AND KNEW THIS IS A COMMON PROBLEM. IN FACT THERE ARE 9 OTHERS SITTING IN THE PARKING LOT WITH BLOWN MOTORS IN FRONT OF MINE AND THEY CAN'T EVEN BUILD THE NEW MOTORS FAST ENOUGH TO MEET THE DEMAND (THEY'RE ON BACK ORDER). THEY TOLD ME I NEEDED TO PRODUCE RECEIPTS FOR OIL CHANGES, FROM THE TIME I BOUGHT THE CAR. I BOUGHT IT USED AND HAVE ONLY PUT ABOUT 20,000 MILES ON IT (66,000 TOTAL). I CHANGED THE OIL MYSELF AND DIDN'T THINK ABOUT HANGING ONTO THE RECEIPTS. I WAS ABLE TO PRODUCE ONE RECEIPT AND ALL MY BANK STATEMENTS SHOWING WHEN I WENT TO AUTOZONE AND A LOG BOOK OF ALL THE OIL CHANGES, MILEAGE AND DATES. KIA TOLD ME THAT WASN'T GOOD ENOUGH AND DENIED MY CLAIM FOR THE WARRANTY. THEY TOLD ME THEY WOULD TEAR DOWN THE ENGINE AND GO THROUGH IT TO SEE IF THERE IS SLUG BUILT UP IN THE MOTOR (KNOWING THERE WILL BE DUE TO BAD BEARINGS AND RODS) AND IF THERE IS I'M RESPONSIBLE FOR THE LABOR WHICH WOULD BE ABOUT $500 DOLLARS OR SO. THEY ARE TRYING TO WEASEL THEIR WAY OUT OF FIXING A PROBLEM THEY KNOW THEY CREATED. THEY DON'T CARE THAT THEY ARE SCREWING THEIR CUSTOMERS OVER. THEY KNOW THEY ARE RESPONSIBLE AND NOT ONLY ARE THEY WEASELING OUT OF FIXING IT THEY ARE DOING EVERYTHING THEY CAN TO AVOID A RECALL BECAUSE THEY WOULD HAVE TO SWAP EVERY MOTOR FROM 2012-2014. THEY ARE HOPING THAT NO ONE CAN PRODUCE THEIR RECEIPTS SO THEY GET AWAY WITH AS LITTLE DAMAGE TO THEMSELVES AS POSSIBLE. INSTEAD OF DOING THE RIGHT THING AND TAKING CARE OF THEIR CUSTOMERS AND THE PROBLEMS THAT THEY CAUSED. THERE'S A CLASS ACTION LAWSUIT ALREADY AGAINST KIA ALREADY FOR THIS PROBLEM. *TR