NHTSA Complaint #10937046 — 2006 HONDA CIVIC

I WAS RECENTLY INFORMED BY A HONDA REPAIR SHOP THAT MY 2006 HONDA CIVIC HAD A CRACKED ENGINE BLOCK. THE SERVICEMAN RECOMMENDED THAT I CONTACT HONDA USA REGARDING A TECHNICAL SERVICE BULLETIN THAT WAS ISSUED. I CONTACT HONDA AND THEY ACKNOWLEDGED THAT THIS WAS A PROBLEM WITH THIS VEHICLE, HOWEVER THEY CANNOT PAY FOR THE REPAIR BECAUSE THE EXTENDED WARRANTY EXPIRED. I EXPLAINED THAT I BROUGHT THE CAR USED WOULD NOT HAVE KNOWN THAT THERE WAS SUCH A SERIOUS ISSUE WITH THE CAR UNLESS I NEEDED A REPAIR AT A DEALERSHIP. I HAVE SPOKEN TO TWO REPRESENTATIVES SO FAR AND RECEIVED THE SAME "STANDARD" ANSWER. "WE ACKNOWLEDGE THERE IS A PROBLEM OF THIS TYPE WITH THE CAR AND THAT'S WHY WE ISSUED THE EXTENDED WARRANTY." I EXPLAINED THAT THIS IS OBVIOUSLY A WIDE SPREAD ISSUE WITH THE VEHICLE AND HONDA SHOULD STAND BEHIND IT'S PRODUCT BY PAYING 100% OF THE REPAIR COST WITH NO TIME OR MILEAGE LIMIT. AS AN OWNER OF TWO ACURAS AND A HONDA, I AM EXTREMELY DISAPPOINTED WITH MY EXPERIENCE WITH THEIR APPROACH TO CONSUMER COMPLAINTS REGARDING THIS CAR. THIS DEFECT IS NOT THE CUSTOMERS FAULT. I AM CONTINUING TO PURSUE A RESOLUTION THAT ENDS WITH HONDA TAKING FULL RESPONSIBILITY FOR THE DEFECT IN THESE CARS. I PRAY THAT SOMEONE DOES NOT GET SERIOUSLY HURT BEFORE HONDA FINALLY MAKES THIS RIGHT OR NHTSA FORCES THEM TO ISSUE A FULL RECALL. I NOW HAVE THE VEHICLE SITTING IN MY DRIVEWAY AND CANNOT DRIVE IT BECAUSE OF THE MANY TESTIMONIALS THAT DESCRIBE THAT DOING SO WILL RESULT IN A CATASTROPHIC ENGINE FAILURE THAT WILL RESULT IN A TOTAL ENGINE REPLACEMENT. AS AN ACURA AND HONDA OWNER, I AM BECOMING MORE AND MORE SKEPTICAL ABOUT HONDA AS A COMPANY THAT I HAD ALWAYS REGARDED AS VERY GOOD IN THE PAST.