NHTSA Complaint #10936804 — 2015 HONDA CR-V

VIBRATION: IN DECEMBER OF 2014, WE PURCHASED A BRAND NEW HONDA CRV 2015 MODEL FROM TOM WOOD HONDA IN ANDERSON, INDIANA. SHORTLY AFTER PURCHASING THE VEHICLE, (AT AROUND 5,000 MILES DRIVEN ON THE VEHICLE), WE NOTICED THAT; THE VEHICLE VIBRATED WHEN STOPPED (SAY AT A STOP LIGHT) WHEN THE CAR WAS IN 'DRIVE'. THE VIBRATION WAS NOT DETECTED WHEN THE VEHICLE WAS STOPPED AND IN 'PARK'. THE VIBRATION AT THIS TIME WAS SLIGHT AND ONLY A LITTLE DISTURBING. THE VEHICLE WAS TAKEN TO PENSKE HONDA (ON THE NORTH SIDE OF INDIANAPOLIS) AT AROUND 28,000 MILES OR SO, WHERE A '16-053 CRV UPDATE' WAS APPLIED. THE VIBRATION PROBLEM WAS MADE MUCH WORSE, NOT BETTER. IMMEDIATELY AFTER DRIVING THE CAR OFF OF PENSKE'S LOT, IT VIBRATED SO BADLY THAT IT WAS EXTREMELY DISTURBING. FOLLOW A FEW FRUSTRATING CONVERSATIONS WITH PENSKE HONDA ABOUT THIS PROBLEM, THE VEHICLE WAS TAKEN TO FISHER'S HONDA. FISHER'S HONDA PERFORMED UPDATE 15-046 FOR VIBRATION AT IDLE, WHICH AMELIORATED THE PROBLEM, HOWEVER, THE VEHICLE STILL VIBRATES QUITE NOTICEABLY WHEN ENGAGED IN DRIVE AND STOPPED AT A STOP LIGHT FOR EXAMPLE. THE IDLE SPEED DROPS TO AROUND 550 RPM WHEN STOPPED AND IN DRIVE. THE ENTIRE CAR SHAKES. THE STEERING WHEEL VIBRATES IN THE DRIVER'S HANDS. IN MY OPINION, NO ONE WOULD BUY A NEW OR EVEN USED CAR WITH THIS PROBLEM. I CERTAINLY WOULDN'T. WE TOOK THE 2015 HONDA CRV TO TOM WOOD HONDA. ONE OF THEIR TOP TECHNICIANS DROVE THE CAR WITH US IN IT. HE ACKNOWLEDGED THE PROBLEM, BUT STATED THAT THERE WAS NOTHING MORE HE COULD DO TO FIX THE PROBLEM THAN WHAT HAD ALREADY BEEN DONE, AND THAT THE PROBLEM HAD SOMETHING TO DO WITH THE ENGINE AND DRIVE TRAIN PAIRING. SINCE THAT TIME, THE VIBRATION PHENOMENON WHEN THE CAR IS STOPPED AND ENGAGED IN DRIVE HAS WORSENED. IN ADDITION, THE CAR VIBRATES WHEN DRIVING THE CAR AT 35 TO 45 MILES PER HOUR AND THE RPMS ARE AROUND 1,100 RPM OR SO. *TR