NHTSA Complaint #10936319 — 2015 SUBARU FORESTER

MY 2015 SUBARU FORESTER XT WAS TAKEN TO AN AUTHORIZED SUBARU DEALERSHIP NUMEROUS VISITS TO THE FOR AN ISSUE IN WHICH THE CARS ENGINE LIGHTS AND WARNINGS WOULD DISPLAY, VIOLENTLY SHAKE, SHUDDER AND LOSE POWER WHILE AT HIGHWAY SPEED. AM AUTHORIZED SUBARU MECHANIC WAS ABLE TO REPLICATE THE ISSUE, THEY DID AN ECM COMPUTER UPDATE...UNFORTUNATELY, THE PROBLEMS DID NOT GO AWAY AFTER THE UPDATE. I RE-VISITED THE DEALERSHIP EXPLAINING THAT THE PROBLEMS PERSISTED, AT WHICH POINT THEY DECIDED TO TRY TO REPLICATE THE PROBLEM. AFTER A WEEK, THE SUBARU DEALER SENT ME HOME IN THE CAR, SAYING THEY COULD NOT REPLICATE THE PROBLEM. LESS THEN 4 DAYS LAYER, WHILE ON MY MORNING COMMUTE TO WORK, THE SAME PROBLEMS WHICH HAD PLAGUED THE CAR STARTED TO OCCUR, HOWEVER THIS TIME, I HEARD A LOUD POP/BANG AND SMOKE FILLED THE CABIN OF THE CAR. VERY SHORTLY AFTER SMOKE ENTERED THE CABIN, I WITNESSED FLAMES COMING OUT FROM UNDER THE HOOD AND ABOVE THE WINDSDHIED. I EXITED THE FREEWAY LANES AS QUICKLY AS POSSIBLE, AND WITHIN 10 SECONDS THE CAR WAS ENGULFED IN FLAMES. I HAVE PAPERWORK FROM THE DEALERSHIP WITH MY EXPRESSED CONCERNS, AND THE SUABARU MECHANIC'S ACKNOWLEDGEMENT OF THE ISSUE.