NHTSA Complaint #10935931 — 2000 FORD FOCUS

WE PURCHASED A VEHICLE ON 09/03/2016 FROM GRASS VALLEY AUTO WHOLESALE BROKERS, GRASS VALLEY, CA. THE VEHICLE WAS MAKING A TICKING NOISE AND SEEMED TO HAVE A POWER ISSUE, IT KEPT LOSING IT. THE NEXT DAY I CALLED THE LOT AND TOLD THEM. THEY SAID THEY HAD IT CHECKED OUT AND NOT TO WORRY. I DID. IT KEPT HAPPENING SPORADICALLY. I HAD A 3 MONTH/3K MILES WARRANTY. AFTER CALLING THE LOT AGAIN, I RELAYED THE SAME SYMPTOMS THE CAR WAS HAVING. I WANTED TO KNOW DID THEY THINK IF IT COULD BE A TRANSMISSION ISSUE, COULD BE, WAS THE ANSWER I GOT.. IN NOVEMBER I TOOK THE VEHICLE INTO JR'S TRANSMISSION, CAME RECOMMENDED. THEY SERVICED THE TRANSMISSION, IT WAS GOOD. IT WAS STILL HAPPENING. TWO DAYS AGO, COMING OFF A STOPLIGHT, I PUT THE GAS DOWN AND IT MADE A LOUD KNOCK . I HOBBLED TO THE CORNER, APPROX 100 YARDS. IT WAS TOWED TO THE AUTO LOT SUGGESTED MECHANIC, WHO PROBABLY WORKED ON THE VEHICLE IN THE BEGINNING. HE TOLD ME IT NEEDS A NEW ENGINE. WHEN I CALLED GRASS VALLEY WHOLESALE AUTO BROKERS, THE OWNERS SON, WHO IS ALSO A SALESMAN THERE, TOLD ME WE WILL WORK SOMETHING OUT. MAYBE MY DAD COULD TAKE CARE OF HALF OF (REFERRING TO THE ANTICIPATED COST OF REPAIRS). TODAY, THE OWNER WOULD NOT TALK TO ME, NOR ANSWER THE PHONE. I LEFT A MESSAGE WITH THE OWNERS SON. I HAVEN'T HEARD BACK. I SOUGHT OUT HELP TO REMEDY THIS ISSUE STRAIGHT AWAY FROM THE DEALER AND REPAIR BUT THE DEALER BRUSHED ME OFF. THAT WAS WHEN MY WARRANTY WAS IN EFFECT. NOW IM TWO WEEKS OUT OF WARRANTY. THEY SHOULD HAD CHECKED THE VEHICLE WHEN I HAD ORIGINALLY WANTED ANSWERS ABOUT WHAT WAS CAUSING IT. AS ACCORDING TO THE OWNER, HIS MECHANIC KNOWS HIS CARS INSIDE AND OUT. *TR