NHTSA Complaint #10935220 — 2016 SUBARU WRX

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	10935220
Vehicle	2016 SUBARU WRX
Component	UNKNOWN OR OTHER
Date of Incident	October 28, 2016
Date Filed	December 14, 2016
Mileage	11,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

THE BLUETOOTH SYSTEM HAS A DEFECT. THE FIRST TIME A PHONE IS CONNECTED, THE CONNECTION WORKS. IF THAT PHONE IS DELETED FROM THE SUBARU'S SYSTEM, AN ATTEMPT TO RECONNECT FAILS. I HAVE TRIED THIS WITH AN IPHONE 5, IPHONE 6, AND BLACKBERRY. THE SERVICE REP AT THE DEALER ALSO CONFIRMS THE RE-CONNECT PROBLEM. THIS MEANS THAT HANDS-FREE CALLING IS IMPOSSIBLE, CREATING A POTENTIAL SAFETY HAZZARD FOR DRIVERS WHO INSIST ON USING THE PHONE EVEN WHEN THE BLUETOOTH FUNCTION IS NOT AVAILABLE. SUBARU, TO WHOM I HAVE REPORTED THE PROBLEM, CLAIMS IT IS A DEFECT WITH THE PHONES, EVEN THOUGH THE DEALER AND I HAVE REPLICATED THE PROBLEM WITH NO LESS THAN 4 DIFFERENT PHONES.

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