NHTSA Complaint #10935002 — 2011 HONDA INSIGHT

I GOT A NOTICE THAT BOTH AIRBAGS ON MY CAR WERE FAULTY AND THAT HONDA WOULD FIX THEM FOR FREE. THE PARTS DIDN'T COME IN FOR 3 OR 4 MONTHS. I WAS COMMUTING 400 MILES A WEEK FOR WORK AND ASKED THEM TO PROVIDE A RENTAL CAR FOR ME UNTIL THEN. THEY WOULD FURNISH THE CAR BUT I WAS RESPONSIBLE FOR THE INSURANCE ON IT. THEY TOLD ME TO GET IT INSURED BY MY OWN PERSONAL AUTO INSURANCE COMPANY. MY INSURANCE COMPANY TOLD ME THEY WOULD NOT DO THAT AND NEITHER WOULD ANY OTHER. SINCE I COULD NOT AFFORD TO PAY THE $20.00 A DAY FOR THE RENTAL CAR INSURANCE I HAD TO JUST TAKE MY CHANCES OF SERIOUS INJURY OR EVEN DEATH IN THE EVENT OF MY AIRBAGS GOING OFF. MY 82 YEAR OLD MOTHER RODE IN THAT CAR TO HER DOCTOR'S APPOINTMENTS AND THE GROCERY. WE BOTH HAVE COPD AND I HAVE A PACEMAKER. THE STRESS THE SITUATION CAUSED WAS STAGGERING AND CERTAINLY NOT GOOD FOR EITHER OF US. WHAT GOOD DID IT DO FOR HONDA TO INFORM ME OF THE RECALL IF THEY COULDN'T FIX IT RIGHT AWAY AND WOULD NOT PAY THE INSURANCE SO I COULD GET A RENTAL CAR? I GUESS THE SICK AND ELDERLY DON'T MATTER TO A BIG COMPANY LIKE HONDA.