NHTSA Complaint #10934957 — 2017 TOYOTA FR-S

AFTER PURCHASING THE VEHICLE APPROXIMATELY TWO MONTHS AGO WE REALIZED THE AUTO LOCK/UNLOCK DOORS SECURITY FEATURE WAS NOT WORKING. WE TOOK VEHICLE TO SELLING DEALER AND WE WERE INFORMED THAT THE FEATURE WAS NOT AVAILABLE FOR PROGRAMMING ON THIS NEW 2017 VEHICLE MODEL. THE VEHICLE IS EQUIPPED WITH TOYOTA FACTORY KEYLESS ENTRY AND THE ENGINE-IMMOBILIZER SECURITY SYSTEM. AS IN OTHER TOYOTA VEHICLES WE HAVE OWNED (5) THIS FEATURE IS AVAILABLE AS THEY WERE ALSO EQUIPPED WITH FACTORY KEYLESS ENTRY AND SECURITY SYSTEM. WE SEE THIS AS A BIG SECURITY RISK AND IT PUTS MY WIFE WHO DRIVES THIS VEHICLE DAILY AT RISK FOR CAR-JACKING AS THE DOORS DO NOT AUTO LOCK WHEN THE VEHICLE IS STARTED. I HAVE EMAILED TOYOTA CUSTOMER CARE MULTIPLE TIMES ONLY TO BE TOLD THIS FEATURE DOES NOT APPEAR TO BE AVAILABLE, YET ON ALL OTHER TOYOTA VEHICLES IT IS A STANDARD PROGRAMMABLE FEATURE WHEN THE VEHICLE IS EQUIPPED WITH FACTORY KEYLESS ENTRY AND FACTORY SECURITY SYSTEM. WE WERE TOLD THAT TOYOTA HAS NO PLANS TO MAKE AN UPDATE AVAILABLE VIA THE TOYOTA TECHSTREAM ECU PROGRAMMING WHICH IS WHERE THE FEATURE HAS TO BE SET BY THE DEALER IF IT WAS AVAILABLE. FOR THE SAFETY OF THE OCCUPANTS WE FEEL THAT TOYOTA SHOULD HAVE MADE THIS FEATURE AVAILABLE ON THIS VEHICLE AS IT DOES ON ALL OTHER TOYOTA VEHICLES SIMILARLY EQUIPPED.