NHTSA Complaint #10934603 — 2012 FORD FUSION

MY 2012 FORD FUSION LOSES ALL ELECTRICAL POWER WHILE DRIVING DOWN THE ROAD CAUSES THE ENGINE TO COMPLETELY SHUT OFF. DOES NOT MATTER THE SPEED YOU ARE GOING. TAKEN THIS TO FORD MANY TIMES AND SINCE IT IS A INTERMITTENT PROBLEM FORD NEVER FINDS ANYTHING WRONG. STARTED HAPPENING AROUND MILEAGE APPROX 4K MILES. IT HAS BEEN IN THE SHOP MANY TIMES. AND EACH TIME FORD TOLD ME NEXT TIME IT HAPPENS THEY WILL GET AN ENGINEER TO LOOK AT IT. IT HAPPENS AGAIN AND THEY NEVER GET AN ENGINEER THERE. THE LAST TIME IT HAPPENED WAS AT A STOP SIGN AND IT SHUT OFF WITH THE MILEAGE AT 73K. WE HAVE TO DRIVE IT CAUSE FORD WILL NOT DO ANYTHING ABOUT IT. NOW FORD SENT US A CUSTOMER SATISFACTION PROGRAM CASE [XXX] AND I AM GETTING HASSLED ON THE SERVICE. CALLED FORD CUSTOMER SERVICE WITH NO HELP. FORD DOES NOT CARE ABOUT YOUR SAFETY. AND THIS PROBLEM IN THE CAR WE ARE LUCKY THAT WE HAVE NOT BEEN IN A SERIOUS ACCIDENT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR