NHTSA Complaint #10934591 — 2013 SCION FR-S

TOYOTA ADVISED BASED ON A FREEZE FRAME OF DATA ON THE COMPUTER THEY WERE DENYING MY WARRANTY FOR AN "OVER REV". THE REV THEY ARE CITING IS 7300 RPM AT 35 MPH, WHICH IS UNDER THE FACTORY SET REV LIMITER AND IS ALSO THE CORRECT REV FOR THAT SPEED IN 1ST GEAR ON MY 6 SPEED MANUAL TRANSMISSION. FURTHER MORE I HAVE EVIDENCE BASED ON THEIR FREEZE FRAME DATA THAT THE DATA WAS NOT COLLECTED AT THE TIME OF FAILURE BUT AT ANOTHER POINT DUE TO TEMPERATURES OF THE VEHICLE AT THE TIME OF FAILURE COMPARED TO THE FREEZE FRAME DATA, AS WELL AS THE RUN TIME STATED ON THE FREEZE FRAME COMPARED TO HOW LONG I HAD DRIVEN THE CAR THAT MORNING. TOYOTA HAS TOLD ME 4 TIMES THAT THE DISTRICT PARTS AND SERVICE MANAGER HAS BEEN THE LAST ONE TO DENY THE CLAIM AND HAS TOLD ME THAT TO SPEAK TO HIM, I NEED TO TALK TO DEALER. THE DEALERSHIP HAS ADVISED ME THAT THEY CANNOT GIVE HIS INFORMATION OUT AS HE IS A TOYOTA REPRESENTATIVE AND NOT A DEALERSHIP ONE. TOYOTA CANNOT PROVE THAT THE INFORMATION USED IS ACTUALLY RELATED TO MY CLAIM AND IS STONE WALLING ANY ATTEMPT OF ME TO REVIEW THIS INFORMATION WITH THE REPRESENTATIVE THAT DENIED THE CLAIM. OUTSIDE OF TOYOTA, THE DEALERSHIP CITED EXHAUST MODIFICATIONS AS A REASON MY WARRANTY WOULD NO LONGER APPLY EVEN THOUGH TOYOTA DID NOT CITE THAT IN THEIR DENIAL, NOR CAN THEY PROVE AN EXHAUST CAUSED INTERNAL ENGINE FAILURE. TOYOTA HAS ALSO REFUSED TO SEND ME A WRITTEN OFFICIAL DENIAL LETTER. THE VEHICLE WAS STATIONARY AT A RED LIGHT AT THE TIME OF FAILURE.