NHTSA Complaint #10934566 — 2014 HONDA ACCORD

IN JULY 2016, DEALER REPLACED STARTER BASED ON SERVICE BULLETIN. HAD COMPLAINED FOR SOME TIME THAT OCCASIONALLY WHEN STARTING THE VEHICLE, THE STARTER ENERGIZES BUT DOES NOT ENGAGE THE FLYWHEEL. I PROVIDED A VIDEO OF THE OCCURRENCE TO THE DEALER WHICH PROMPTED THE REPLACEMENT IN JULY. CAR WAS FINE FOR A COUPLE OF MONTHS, THEN THE PROBLEM BEGAN TO REOCCUR. RETURNED TO DEALER WHO EVALUATED AND BECAUSE THE ISSUE IS INTERMITTENT COULD FIND NOTHING WRONG. ON 12/6/16, TRIED SEVERAL TIMES TO START MY VEHICLE WITHOUT SUCCESS. ALL YOU HEAR IS THE WHINING OF THE STARTER, I HAVE ON VIDEO. LET VEHICLE SIT A WHILE AND TRIED LATER WITH SUCCESS. BROUGHT VEHICLE BACK TO DEALER THE NEXT DAY, SHOWED THEM THE VIDEO. THE TOOK VEHICLE IN AND DETERMINED EVERYTHING WAS NORMAL. THEY DID NOT EXPERIENCE THE ISSUE WITH THE STARTER BECAUSE IT IS INTERMITTENT, OCCURRING ABOUT EVERY 3-4 DAYS. THEY SENT ME ON MY WAY. I AM CONCERNED THAT WITH WINTER IN FULL SWING, I WILL BE STRANDED OUT IN MY CAR BECAUSE OF A FAULTY STARTER. I AM UNCOMFORTABLE GOING ANYWHERE WITH MY VEHICLE.