NHTSA Complaint #10934366 — 2013 LAND ROVER RANGE ROVER EVOQUE

THE DRIVER AND PASSENGER SIDE MIRRORS DO NOT UNFOLD IF YOU FOLLOW THESE STEPS. I HAVE TESTED THIS ON MY 2013 EVOQUE AND A RENTAL 2014 Y YOU WILL NEED TWO PEOPLE TO REPRODUCE THIS. 1) HAVE PASSENGER HOLD THE KEY AND UNLOCK THE VEHICLE FROM A DISTANCE 2) DRIVER GETS IN, AND TRIES STARTING VEHICLE WITH THE PASSENGER IN THE CAR BUT THE KEY MUST NOT BE DETECTED (I.E.: DRIVER PUSHES START BUTTON WHILE PASSENGER IS JUST GETTING IN THE CAR, SUBSEQUENT ATTEMPTS SHOULD RESULT IN "KEY NOT DETECTED" EVEN IF THE DRIVER NOW HOLDS THE KEY IN THEIR HAND.) 3) WHILE SITTING IN THE CAR, LOCK THE CAR USING THE KEYFOB. 4) CAR SHOULD NOW START WHEN YOU PUSH THE START BUTTON. TAKE NOTE AT HOW THE DRIVER AND PASSENGER SIDE MIRRORS WILL NOT UNFOLD EVEN WHEN THE CAR IS ABLE TO BE DRIVEN DOWN THE ROAD. THIS HAPPENED TO ME DURING THE NIGHT WITH MY BLACK VEHICLE AND I COULD NOT TELL THAT THE MIRRORS WERE NOT UNFOLDED AND IT APPEARS TO THE DRIVER THAT THEY ARE JUST FINE WHEN THEY TRULY ARE JUST PROVIDING A REFLECTION OF THE CAR, SO I WAS NOT ABLE TO SEE ANY TRAFFIC USING THOSE MIRRORS. THE SIMPLE FIX IS TO GET OUT OF THE CAR, LOCK IT, UNLOCK IT, GET IN AND START IT AND THE MIRRORS WILL COME OUT. I HAVE BEEN ABLE TO EASILY REPRODUCE THIS, SHOULD YOU HAVE ANY QUESTIONS ON REPRODUCING IT PLEASE LET ME KNOW. -REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR