NHTSA Complaint #10933808 — 2001 FORD F-150

THE TRUCK WAS PARKED AFTER BEING DRIVEN 2 MILES. IT HAD STARTED TO SMOKE AND NEXT THING I KNOW IT WAS ON FIRE. I CALLED THE FIRE DEPARTMENT, WHILE MY 15 Y/O SON PUT OUT FIRE WITH A FIRE EXTINGUISHER. IT WAS SAID TO BE A ELECTRICAL FIRE. A FRIEND THAT DRIVES TOW TRUCKS CAME BY TO LOOK AT IT AND SAID IT HAD A RECALL ON IT WHERE IT BURNED. IT BURNED THE MASTER CYLINDER AND FIRE DEPARTMENT SAID IT WAS THE WIRING UNDER THAT, THAT CAUSED THE FIRE. I DID SOME RESEARCH AND FOUND OUT THAT THERE WAS A RECALL. SO I CONTACTED THE FORD COMPANY AND MADE A CLAIM WITH THEM ON THE FOLLOWING THURSDAY AFTER FIRE.I WAS TOLD I SHOULD HAVE A RESPONSE FROM THEM IN 15 BUSINESS DAYS, HERE IT IS 6 1/2 WEEKS LATER AND NOTHING. NOT A LETTER, NOT A PHONE CALL, NOTHING. I CALL AND GET TLD THERE HAS NOT BEEN ANYTHING DONE. I JUST WANT MY TRUCK FIXED. I WANT TO KNOW IF THE FORD COMPANY WILL REPAIR IT OR IF I NEED TO FIX IT MYSELF. MY HUSBAND IS ON DIALYSIS AND HAS MULTIPLE HEALTH ISSUES AND THIS WAS OUR ONLY RUNNING VEHICLE UNTIL THIS HAPPENED. PLEASE HELP.