NHTSA Complaint #10930226 — 2012 FORD FOCUS

DRIVING AT NIGHT ON COUNTY ROAD APPROX 25-30 MPH DRY PAVEMENT WENT TO TURN THE WHEEL OF THE CAR TO FOLLOW THE ROAD AND THERE WAS NO RESPONSE FROM THE STEERING WHEEL OR THE BRAKES. CAR WENT OFF THE ROAD HEADED FOR A TREE. WENT INTO DITCH BEFORE STEERING BECAME AVAILABLE AGAIN. IN INVESTIGATING THIS ISSUE ON MY OWN PRIOR TO TAKING TO DEALER. I HAVE FOUND THIS TO BE AN ISSUE AND EVEN A NOTED INVESTIGATION LISTED OR AWARENESS OF THE HIGHWAY SAFETY ADMINISTRATION. I CAN TELL YOU THERE WAS ABSOLUTELY ZERO CONTROL OF THIS CAR AT THAT TIME. THESE CARS ARE VERY DANGEROUS ON MANY LEVELS AS THEY HAVE MULTIPLE DEFECTIVE PARTS. JUST CALL JIM O'NEAL IN SELLERSBURG INDIANA AS THEY HAVE ALL THE RECORDS OF SHOWING THEY HAVE ALMOST REBUILT MY ENTIRE CAR SINCE I BOUGHT NEW IN 2012. UPON BEING EVALUATED AND DRIVEN, WITH THIS OCCURRING TO THE TECHNICIAN AS WELL AT JIM O'NEAL FORD, IT WAS FOUND THAT THE ENTIRE STEERING COMPONENT HAD FAILED AND NEEDED TO BE REPLACED. FORD IS AWARE OF THIS CONCERN AS THERE HAVE BEEN 2 BULLETINS SENT TO THEIR DEALERSHIP SERVICE DEPARTMENTS. DOCUMENTED IN RESEARCH IF YOU LOOK AND ALSO TOLD TO ME VERBALLY BY [XXX] THE SERVICE MANAGER AT JIM O'NEAL FORD. AT NO TIME IN THE MANY VISITS TO THE REPAIR SHOP AT FORD HAS ANYONE MENTIONED THE FACT THAT THIS COULD POSSIBLY OCCUR OR HAS THERE BEEN ANY PREVENTIVE CHECKS OF THE SYSTEM. I REALLY WOULD LIKE THIS INVESTIGATED AS I DO SEE I AM NOT THE ONLY ONE THAT HAS HAD THIS ISSUE AND WAS JUST LUCKY ENOUGH TO HAVE NOT HAD A SERIOUS ACCIDENT WITH MY CHILDREN IN THE CAR DURING THIS LATEST FAILURE IN THIS CAR. FORD SHOULD BE HELD ACCOUNTABLE FOR PRODUCING AND NOT UPHOLDING THEIR END OF THIS CAR AS PEOPLE ARE BEING SERIOUSLY INJURED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR