NHTSA Complaint #10929842 — 2011 TOYOTA PRIUS

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 10929842
Vehicle 2011 TOYOTA PRIUS
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I'VE HAD MY PRIUS FROM 4-14 TO THE PRESENT 2016. I KEEP HAVING ISSUES WITH THE DEALERSHIP I TAKE IT TO FOR REPAIRS. [XXX] IN LA CRESCENTA CA. AFTER MENTIONING AND DESCRIBING ISSUES, THE STAFF THERE SAYS THAT UNLESS THE DASH LIGHTS UP WITH A MESSAGE AND GIVES A CODE, THEY CANT FIX IT. SO IN ORDER FOR THEM TO LOOK INTO IT ANY FURTHER THAN ME TELLING THEM DASH LIGHT IS NEC. I'VE TOLD THEM ABOUT THE AC NOISE FROM THE FIRST SAY I TOOK THE CAR IN TO GET SERVICES AT 33K. THEY SAY THEY DON'T HEAR OR SEE ANYTHING. MY AC COMPRESSOR SOUNDS LIKE ITS GOING TO EXPLODE WHEN AC IS ON. BRAKES HAVE BEEN EXTREMELY DIFF. TO EXPLAIN BECAUSE OF TERMINOLOGY. THEY SEEM TO LOSE THEIR POWER WHEN BEING PRESSED AND ABS SEEMS TO MALFUNCTION?? SO THEY DRIVE IT AND TELL ME ITS NOTHING I NEED TO WORRY ABOUT AND WILL BE FIXED WHEN CHANGED. CHANGE BRAKES AND THE PROB PERSISTS. NOT ONLY ABS BUT FIRESTONE SAYS MY HARDWARE HAS ISSUES AS WELL. I BRING IT TO THE ATTENTION OF THE STAFF AND NOTHING SEEMS TO GET DONE ABOUT IT... MY ODO. SPEEDOM IS/WAS OFF +2 MPH. MY WEATHER SEALS HAVE BEEN STRIPPED AND RIPPED OFF THE VEHICLE WHICH NOW CAUSES WATER LEAKS FROM EVERY CREVICE.. AND THE BIGGEST TWO OF ALL MY COMPLAINTS ARE 1- HYBRID BATT. FAN NEVER WORKED AND I WASN'T TOLD...HYB BATT HAS NEVER WORKED PROPERLY (DRAINS WAY TOO FAST WHEN STOPPED AT A LIGHT OR IN TRAFF) ALONG WITH THE HEAT CREATED BY THE BATT AND THE ENGINE THAT FILL UP THE CABIN AND WILL HAVE THE TEMP RAISED UPWARDS OF 90+ ON A 75 DEG DAY. 2- THE ECU'S IPM'S (OR SOMETHING LIKE THAT) HAS NOT BEEN CALIB. OR UPDATED. EVEN RECEIVED COVERAGE STICKERS FROM TOY HEADQUARTERS STATING FULL COVERAGE IF A.B.C. (LISTING OF PROBLEMS OR MALFUNCTIONS) I DESCRIBE THE EXACT SAME SYMPTOMS TO THEM AND GET THE SAME RESPONSE"NO CODE, NO FIX" HELP AND PS I JUST CHECKED THE VIN ONLINE 4MY VEH & IT SAYS A DIFF PACKAGE W/A BUNCH OF EXTRAS THAT I NEVER GOT UPON PURCHASE???_HMMM?? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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