NHTSA Complaint #10929639 — 2008 NISSAN ROGUE

I LIVE IN THE DENVER AREA, AND MY DAUGHTER IS IN COLLEGE IN UTAH. SHE COMPLAINED FOR THE LAST SEVERAL MONTHS WHILE IN SCHOOL THAT THE CAR WOULD SPORADICALLY JUST STOP ACCELERATING. SHE ALSO SAID SHE HAD NOT CHANGED THE OIL IN A WHILE, SO I THOUGHT THAT'S WHAT HER PROBLEM WAS. SHE THEN CHANGED THE OIL, AND CONTINUED TELLING ME THAT IT WOULD JUST STOP ACCELERATING, AND SHE SAID SHE WAS SCARED TO DRIVE IT, BECAUSE SHE FELT SHE WOULD GET INTO AN ACCIDENT. HER SCHOOL IS IN SOUTH CENTRAL UTAH, AND THE CLOSEST NISSAN SERVICE CENTER WAS 100 + MILES AWAY, SO I RECOMMENDED SHE TAKE IT TO THE LOCAL MECHANIC, WHO FILLED IT WITH TRANSMISSION FLIUD. I THEN TOLD HER TO TAKE IT TO THE NEAREST TRANSMISSION SHOP, (PROVO, 100 + MILES AWAY), AND HE TOLD US ABOUT THE NISSAN CVT TRANSMISSION ISSUES, AND IT WOULD BE $3900 TO REPLACE. THE CAR NOW HAS 123,900 MILES ON IT. AFTER RESEARCHING, AND FINDING OUT THAT NISSAN EXTENDED THE WARRANTY TO 120,000 MILES, WHICH I KNEW THAT THE CAR WAS OVER THE WARRANTY, BUT DECIDED TO HAVE IT TOWED TO KEN GARFF NISSAN, NEARBY. THE VERDICT, REPLACE THE CVT TRANSMISSION AT MY EXPENSE, FOR $4600. I TOLD THE TECHNICIAN THAT WHAT'S THE USE OF PAYING THAT MUCH MONEY, AND THEN HAVE THE SAME PROBLEM HAPPEN AGAIN. HE EXPLAINED THAT NOW THEY ALSO INSTALL A CVT COOLING UNIT, WHICH IS SUPPOSE TO FIX THE PROBLEMS. I LET HIM KNOW THAT THAT'S WHAT NISSAN SHOULD HAVE ORIGINALLY DONE, RECALL THE TRANSMISSION, AND INSTALL THE COOLING UNIT. I IMMEDIATELY CALLED NISSAN CONSUMER AFFAIRS, AND FILED A COMPLAINT. THEY CALLED THE NEXT DAY, (TODAY), AND SAID THEY COULD NOT DO ANYTHING, AND CLOSED THE CASE! THE INVESTIGATOR SAID THAT THIS ONLY HAPPENED IN THE ROUGES FROM 2003 THROUGH 2010. I LET HIM KNOW THAT THAT WAS NOT TRUE, AND IS HAPPENING TO SEVERAL OTHER MODELS WITH THE CVT TRANSMISSION, UP TO 2015! HE SAID THERE WAS NOTHING THEY COULD DO BUT TO PUT ME IN A NEW VEHICLE!