NHTSA Complaint #10929611 — 2013 BMW 528I

I HAVE AN ONGOING ISSUE WITH THE DRIVERS SIDE DOOR LOCK WHERE AT RANDOM TIMES (ABOUT 2X PER MONTH) THE DOORS MAKE A RATCHETING SOUND LIKE THE MOTOR IS TRYING TO LOCK AND UNLOCK DOOR IN VERY QUICK SEQUENCE. IT HAPPENS RIGHT AFTER I OPEN THE DOOR COMING INTO THE CAR FROM THE OUTSIDE. I UNLOCK VIA THE REMOTE WHEN THIS HAPPENS. I HAVE NOTICED THAT THE LOCK ON DOOR MOVES INTO A POSITION IT IS NOT SUPPOSED TO BE IN SO WHEN YOU CLOSE THE DOOR YOU CAN HEAR METAL ON METAL HITTING. FOR NOW THE DOOR SEEMS TO LOCK AND SECURE- I AM CONCERNED THIS WILL GET WORSE AND THE DOOR WILL NOT PROPERLY LOCK/ SECURE CAUSING THE DOOR TO COME OPEN WHILE DRIVING CAUSING HARM TO MYSELF OR TO OTHERS. I AM ATTACHING TWO PICTURES- ONE SHOWS THE LOCK AS NORMAL- THE OTHER SHOWS THE LOCK RIGHT AFTER THIS ISSUE HAPPENS WHERE THE WRONG POSITION OF THE LOCK CAN BE SEEN. I HAVE TAKEN THIS IN TO BMW MULTIPLE TIMES AND THEY CAN'T GET THE CAR TO PRODUCE THE ISSUE WHILE THERE AND SO THEY HAVE NOT BEEN ABLE TO RESOLVE. A SPECIALIST LOOKED AT THE CAR A THEY REPLACED AN ELECTRONIC BOARD THAT CONTROLS THE LOCKS BUT THE ISSUE CONTINUES. I AM FRUSTRATED AT THEIR LACK OF ABILITY OR INTEREST IN FINDING OUT WHAT IS HAPPENING OR RESOLVING THE ISSUE. THE ISSUE ABSOLUTELY DOES EXIST AND I AM CONCERNED FOR MY SAFETY. *TR