NHTSA Complaint #10929588 — 2011 FORD FUSION

THIS FORD FUSION 2011 ALMOST GOT ME KILLED. WHILE DRIVING ON A BUSY ROAD, THE POWER STEERING ABRUPTLY FAILED AND I LOST CONTROL OF THE CAR. THE STEERING WHEEL LOCKED UP AND THE ONLY THING I COULD DO WAS BREAK, FORTUNATELY OTHER CARS MANAGED TO AVOID ME. THE CAR DISPLAY SAID "POWER STEERING ASSIST FAULT". THE CAR HAD TO BE TOWED TO A BELL FORD DEALERSHIP IN COLONIA NJ. THEY TOLD ME THAT THERE IS A RECALL FOR 2011-2012 FORD FUSION VEHICLES (RECALL NUMBER 15V340000), BUT REFUSED TO HONOR THE RECALL, STATING THAT THE 2011 CAR WAS ACTUALLY MANUFACTURED AT THE END OF 2010 AND NOT APPLICABLE FOR THIS RECALL. THE FORD DEALERSHIP IS CHARGING ME $1950 TO REPLACE THE POWER STEERING GEAR. WHEN I CALLED FORD CUSTOMER SERVICE, THEY ALSO REFUSED TO COVER THIS VERY DANGEROUS DEFECT SAYING "RECALL IS VIN SPECIFIC". EVEN THOUGH FORD CORPORATION KNOW ABOUT VERY DANGEROUS DEFECT, THEY ARE PUTTING EVERYONE IN DANGER BY REFUSING TO REPAIR ALL AFFECTED CARS. *TR