NHTSA Complaint #10929502 — 2009 HONDA CIVIC

DEFECTIVE SUN VISOR RECALL THIS COMPLAINT INVOLVES THE RECALL OF THE DRIVER'S SIDE SUN VISOR IN 2009 AND GOOD FOR 7 YEARS FROM THAT DATE. I HAD ONE VISOR, SPLIT APART AT THE TOP SEAM, REPLACED. THE SECOND VISOR NOT ONLY SPLIT AT THE SEAM BUT CAME LOOSE AT THE HINGE AND FLEW PAST MY FACE WHILE I WAS DRIVING IN APRIL 2016. I HAD AN APPOINTMENT WITHIN THE 7-YEAR PERIOD BUT BECAUSE I MISREAD THE WARRANTY I KEPT PUTTING OFF THE REPLACEMENT UNTIL AFTER IT EXPIRED. HOWEVER, WHEN I TOOK MY CAR TO CULVER CITY HONDA, SERVICE MANAGER RUE AYALA TOLD ME HONDA SELECTED A 7-YEAR WINDOW IN ORDER TO REPLACE THE DEFECTIVE VISORS WITH DEFECTIVE VISORS TO GET RID OF THEM. HE SAID CUSTOMERS HAD COME IN AS MANY AS "THREE, FOUR AND FIVE TIMES FOR REPLACEMENT VISORS." HE OFFERED ME A DISCOUNT, WHICH I REFUSED. WHY SHOULD MY RECALLED PART BE AS DEFECTIVE AS THE FIRST ONE? THE CAR SHOULD HAVE COME WITH A NEW AND WORKING PART: THAT'S WHAT I PAID FOR. MY FEAR IS THE LATEST RECALL, THE PASSENGER SIDE AIR BAG, MIGHT ALSO BE REPLACED WITH A DEFECTIVE AIR BAG. SUN VISORS ARE ALSO MATTERS OF SAFETY. THEY SHOULD NOT FLY OFF THE HINGE PAST YOUR FACE WHILE YOU'RE DRIVING. FORTUNATELY, IT DID NOT STRIKE MY FACE. I HAVE COMPLAINED TO ACURA HONDA, WHOSE EMPLOYEES HAVE GIVEN ME THE RUNAROUND SINCE I BEGAN CALLING SIX WEEKS AGO. I HAVE BEEN PASSED FROM CASE MANAGER TO CASE MANAGER. I HAVE ASKED TO SPEAK TO A SUPERVISOR BUT HAVE BEEN REFUSED. I HAVE ASKED FOR THE NAMES OF NATIONAL AND REGIONAL DIRECTORS WHO OVERSEE RECALLS, BUT HAVE BEEN TOLD THEY ARE NOT ALLOWED TO GIVE OUT THAT INFORMATION. SO MUCH FOR GOOD FAITH TO A CUSTOMER WHO HAS PURCHASED TWO HONDAS. HONDA, IN MY OPINION, HAS ACTED FRAUDULENTLY REGARDING THEIR BAIT-AND-SWITCH SUN VISOR RECALL. I BELIEVE I DESERVE A NEW, NON-DEFECTIVE SUN VISOR AT NO COST TO ME. PLEASE HELP. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR