NHTSA Complaint #10928816 — 2012 BMW 528I

ON TWO OCCASIONS VEHICLE SUDDENLY OFFERS AN ALERT AND STOPS ACCELERATING AND STALLS ON THE FREEWAY LEAVING US STRANDED. THE CAR WAS TAKEN TO THE BMW DEALER AND CORPORATE WAS MADE AWARE OF THE SITUATION AFTER THE FIRST INCIDENT AND DIDN'T FIX IT. THEY KEPT IT FOR ABOUT APPROX10 DAYS AND ONLY REPLACED THE BATTERY. THREE WEEKS LATER THE SECOND INCIDENT HAPPENED. THIS TIME WE TOOK A PICTURE OF THE ALERT ON DASH SCREEN WHICH SAID FUEL SUPPLY PROBLEM. THEY REPLACED THE FUEL PUMP BUT OBVIOUSLY THEIR PARTS ARE FAULTY. THEY DIDN'T CONVEY TO ME THAT THEY FIXED THE PROBLEM WITH THE PUMP BUT ONLY THAT THEY PUT IN A NEW ONE. THE CAR PLACED US IN LIFE THREATENING SITUATIONS AND WE ARE NOT SECURE DRIVING IT. I ASKED FOR BMW TO REACQUIRE THE VEHICLE BUT THEY REFUSED. THERE IS NO GUARANTEE THE CAR WILL NOT SO THE SAME THING. I IMAGINE THOUSANDS OF CUSTOMERS HAVE EXPERIENCED THE SAME PROBLEM YET ,BMW DIDN'T CATCH AND DID MY CAR AFTER THE FIRST INCIDENT. THE CAR WAS IN MOTION ON THE FREEWAY WITH FAST MOVING TRAFFIC IN BOTH CASES. WE ARE VERY FEARFUL AND DISGUSTED. DATE BELOW NOT EXACT. *TR