NHTSA Complaint #10928799 — 2007 CADILLAC ESCALADE

TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT CRASHED INTO A DEER THAT RAN OUT IN THE ROAD. THE DEER STRUCK THE VEHICLE'S WINDSHIELD. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A BODY SHOP AND THE BUMPER, FOG LAMPS, TOW BRACKET COVER, AIR DEFLECTOR, FAN MOTORS, AND RADIATOR WERE REPAIRED. THE CONTACT STATED THE ENGINE WARNING INDICATOR ILLUMINATED AND THE LIFTER WAS MALFUNCTIONING. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND SEVERAL OTHER THINGS WERE REPAIRED ON THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/11/2017*CT UPDATED 7/12/18*JB *TR