NHTSA Complaint #10926946 — 2011 FORD FUSION

NOV. 13, 2016 I FILLED THE TANK WITH GAS. WHEN I GOT HOME THE TANK WAS LEAKING PROFUSELY. THE NEXT MORNING I DROPPED IT OFF TO A CHAIN AUTO SHOP. THEY WERE ABLE TO DETERMINE THERE WAS A LEAK IN THE FUEL ASSEMBLY AND ALSO REPORTED THE VEHICLE WAS UNDER RECALL THAT I SHOULD TAKE TO FORD DEALER. I RESEARCHED THE RECALL 15S34 THAT WAS ISSUED FEB 4, 2016 BUT MY PARTICULAR VEHICLE HAD BEEN "CLOSED OUT". THE DEALER IN MICHIGAN LOOKED AT THE CAR 24 DAYS AFTER THE RECALL WAS ISSUED AND DETERMINED THERE WERE NO ISSUES. THEY REPROGRAMMED THE PCM ON FEB 29TH. THE NEW PATCH WASN'T RELEASED UNTIL THE 1ST QUARTER (NO DATE). HOWEVER, 8 MONTHS LATER - THE FUEL TANK IS EXHIBITING SYMPTOMS CONSISTENT WITH THE RECALL. I ALSO NOTICED PREVIOUSLY THAT WHEN I FILLED UP, THE CAR DIDN'T TURN OVER RIGHT AWAY. FORD REFUSES TO TAKE CARE OF THE FUEL TANK AND REOPEN THE RECALL ON MY VEHICLE. FORD'S AUTOMATED PHONE SYSTEM FOR RECALL - 15S34 SPECIFICALLY MENTIONS THAT "THE CPV MAY DEVELOP AN INTERNAL LEAK WHICH UNDER CERTAIN CIRCUMSTANCES ALLOW EXCESSIVE VACUUM TO BUILD IN THE FUEL TANK. REPEATED CYCLES OF THIS CONDITION WILL EVENTUALLY CAUSE A CRACK TO DEVELOP. THE LETTER FROM MICHAEL BERARDI ALSO STATES THAT "INTERM REPAIRS FOR THESE VEHICLES ("CLAIMS WILL NOT CLOSE 15S34") WHY IS MY CAR NOT BEING TAKEN CARE OF BY FORD? THE LOCAL DEALER WHERE IT WAS PURCHASED IS NOT WILLING TO HELP OUT EITHER.