NHTSA Complaint #10926487 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	10926487
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	September 26, 2016
Date Filed	November 16, 2016
Mileage	40,153 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	KY

Consumer Description

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE EPS WARNING INDICATOR FLASHED SEVERAL TIMES UPON STARTING THE VEHICLE. THE CONTACT TURNED OFF THE VEHICLE EACH TIME, WHICH RESET THE COMPUTER AND CLEARED THE CODE. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE DEALER DIAGNOSED THAT THERE WAS AN INTERNAL ELECTRICAL FAILURE WITH THE RACK AND PINION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 01/10/2017*CT CONSUMER STATED WHEN HE STARTED THE CAR MESSAGE CENTER SAYS ELECTRIC POWER ASSIST FAILURE MESSAGE POPS UP ON THE DASH. WHEN CAR WAS TURNED CAR THE POWER STEERING STARTS WORKING AGAIN. UPDATED 7/6/18*JB *TR

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