NHTSA Complaint #10926350 — 2014 SHASTA FLITE

I PURCHASED A NEW 2014 SHASTA FRST IN FALL OF 2013 FROM CAMPING WORLD IN EDMOND OKLAHOMA, VIN [XXX]. I DISCOVERED MAJOR DELAMINATION ON THE REAR OF MY CAMPER ON 6 OCTOBER 2016. I IMMEDIATELY CONTACTED SHASTA TO REPORT THE PROBLEM. [XXX]. INSTRUCTED ME TO TAKE THE UNIT TO THE DEALERSHIP FOR INSPECTION AND TO TAKE PICTURES OF THE UNIT TO SEND TO SHASTA, WHICH I DID. CAMPING WORLD INSPECTED THE UNIT AND SENT PICTURES TO [XXX]. . . STATED INITIALLY THE UNIT WAS NOT WARRANTIED AND SHASTA COULD NOT ASSIST AS THE ROOF SEALS WERE THE CAUSE OF THE DELAMINATION. IT WAS DETERMINED BY THE CAMPING WORD FACTORY AUTHORIZED AND CERTIFIED PAINT AND BODY TECHNICIAN THAT THE DELAMINATION WAS CAUSED BY INTERNAL STRUCTURAL FAILURE OF THE FILON, NOT ROOF SEALS OR ANY OTHER EXTERNAL FACTORS [XXX]. STATED THEN STATED HE HAD "GONE TO MANAGEMENT" AND SHASTA WOULD NOT BE ABLE TO ASSIST IN THE REPAIR DUE TO ?LACK OF MAINTENANCE AND THE UNIT IS 2 YEARS PAST THE WARRANTY?. I THEN REMINDED [XXX]. THAT THE INSPECTION OF THE ROOF SEALS (AKA MAINTENANCE) WOULD NOT HAVE DETECTED THE INTERNAL STRUCTURAL FAILURE OF THE FILON I BELIEVE THERE IS A STRUCTURAL FACTORY DEFECT IN THIS CAMPER MODEL WORTHY OF A FULL FACTORY RECALL AND INVESTIGATION BY THE NHTSA. FURTHERMORE, I BELIEVE THIS MODEL YEAR TO BE A REAL AND DISTINCT DANGER TO THE PUBLIC UNTIL A FULL INVESTIGATION OF THE FACTORY STRUCTURAL FAILURE IS COMPLETE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR