NHTSA Complaint #10925354 — 2011 FLEETWOOD AMERICAN HERITAGE

TL* THE CONTACT OWNS A 2012 FLEETWOOD AMERICAN HERITAGE RECREATIONAL VEHICLE. WHILE DRIVING VARIOUS SPEEDS, THE STEERING LOCKED UP. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING PUMP AND UNIT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THE POWER STEERING UNIT WAS REPLACED FIVE TIMES, BUT DID NOT REPAIR THE VEHICLE. THE CONTACT WAS ALSO MADE AWARE OF A FAILURE WHERE OIL WOULD FILL UP IN THE BASEMENT OF THE RV. THE RV WAS TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING, BUT THE DETAILS OF THE DIAGNOSIS COULD NOT BE PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE MANUFACTURER OFFERED AN ALTERNATIVE RV, WHICH WAS A 2012 FLEETWOOD AMERICAN HERITAGE; HOWEVER, THE NEW VEHICLE HAD THE SAME FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 0. UPDATED 01/23/2017*CT UPDATED 7/5/18*JB