NHTSA Complaint #10925237 — 2011 CHEVROLET EQUINOX

TAKATA RECALL MY HUSBAND AND I PURCHASED A VEHICLE FROM CORNERSTONE CHEVROLET IN MONTICELLO, MN IN MARCH OF 2015. IN AUGUST OF 2015, MY HUSBAND RECEIVED A LETTER FROM GM STATING THAT SOME OF THE 2011 CHEVROLET EQUINOX VEHICLES EQUIPPED WITH THE 2.4L ENGINE HAS AN ISSUE WITH EXCESSIVE OIL CONSUMPTION. WE WERE INFORMED IN THE LETTER THAT WE WERE NOT TO BRING THE VEHICLE IN UNLESS WE BELIEVED THIS ISSUE WAS HAPPENING. ABOUT A 3 WEEKS AGO, OUR MECHANIC WHO PERFORMS OUR OIL CHANGES NOTIFIED US THAT OUR VEHICLE WAS USING EXCESSIVE OIL AND THAT WE SHOULD BRING IT INTO A GM CERTIFIED DEALERSHIP TO HAVE IT LOOKED AT. ON FRIDAY, OCTOBER 28TH 2016, WE BROUGHT OUR VEHICLE TO CORNERSTONE CHEVROLET IN MONTICELLO, THEY INFORMED US THAT THIS PARTICULAR ISSUE WAS HAPPENING WITH THE VEHICLE AND THEY WERE GOING TO GET THE APPROVAL TO START WORKING ON IT. WE WERE CALLED LATER THAT DAY TO BE TOLD THAT THE GM REP NEEDED US TO BRING IN RECEIPTS OF OUR OIL CHANGES IN ORDER FOR US TO GET THIS ISSUE FIXED. WE OBTAINED OUR RECORDS AND BROUGHT THEM IN. THE GM REP THEN TOLD THE TECHS AT CORNERSTONE THAT THEY WERE UNABLE TO FIX THE RECALL BECAUSE THEY ONLY ALLOW 7,500 MILES IN-BETWEEN OIL CHANGES AND THAT WE COULD FIND THIS IN OUR OWNER'S MANUAL. I READ THE OWNER'S MANUAL FROM COVER TO COVER AND FOUND NO INFORMATION REGARDING THIS POTENTIAL GUIDELINE. I NOTIFIED AND SENT PICTURES OF THE INFORMATION I DID FIND WITHIN THE OWNER'S MANUAL REGARDING THE OIL CHANGES AND THEY PASSED THIS ONTO THE GM REP. AS OF MONDAY, NOVEMBER 7TH, 2016 I AM BEING TOLD BY GM THAT BECAUSE WE ARE THE SECOND OWNERS OF THIS VEHICLE AND NOT BECAUSE OF THE OIL CHANGE RECORDS. WE JUST WANT OUR VEHICLE FIXED BECAUSE WE DESERVE TO HAVE IT FIXED WHEN THIS IS A KNOWN GM ISSUE, NOT AN ISSUE OF LACK OF MAINTENANCE.