NHTSA Complaint #10925161 — 2010 FORD ESCAPE

FORD ESCAPE POWER ASSIST STEERING RECALL JUST PURCHASED VEHICLE OCT 14 2016. NOV 7,2016 THE POWER STEERING ASSIST WENT OUT WHEN MAKING A LEFT TURN AT 10MPH. FOUND OUT THERE WAS A RECALL ON THIS, TOOK TO DEALERSHIP & THEY TOLD ME NO RECALL ON THIS VEHICLE WAS FOUND. DEALERSHIP WANTS $700 TO FIX. CONTACTED FORD CUSTOMER SUPPORT & WAS INFORMED THAT A SYSTEM UPDATE WAS DONE IN AUG 2014 FOR THE RECALL. ON 2ND CALL TO FORD CUST SPT, A "INVESTIGATION" WAS OPENED & SENT TO DEALERSHIP TO HAVE THEM TRY TO WORK WITH IT. AFTER NUMEROUS PHONE CALLS, BOTH THE DEALERSHIP & FORD CUST SUPPORT WERE BOTH PUTTING IT OFF ON THE OTHER TO WORK WITH THE ISSUE. I FEEL THAT THIS RECALL SHOULD BE AN ONGOING RECALL IF THEY ARE ONLY GOING TO DO THE SYSTEM UPDATE & NOT REPLACE THE STEERING SHAFT TORQUE SENSOR ON THE FIRST OCCURRENCE, OR THAT THE STEERING SHAFT TORQUE SENSOR SHOULD JUST BE REPLACED INSTEAD OF A SYSTEM UPDATE AT NO COST TO THE VEHICLE OWNER. THERE ARE TOO MANY COMPLAINTS THAT I'VE READ IN THE LAST 48HRS OF THIS HAPPENING OVER & OVER AGAIN TO PEOPLE WHO'VE HAD ONLY THE SYSTEM UPDATE. I'M CURRENTLY WAITING ON A PHONE CALL FROM THE DEALERSHIP TO HAVE THIS SITUATION TAKEN CARE OF, ON THEIR PART. I WILL NOT STOP VOICING MYSELF, ON BEHALF OF OTHERS WHO'VE HAD THIS SAME ISSUE HAPPEN TO THEM, MORE THAN ONCE!!