NHTSA Complaint #10924154 — 2015 HONDA ACCORD

PAGE 2 OF 2 - I HAVE SINCE TAKEN THE VEHICLE TO BRANDON HONDA AND BASICALLY WAS ADVISED BY A SERVICE ADVISOR, MANAGER AND AMERICA HONDA CO THAT MY VEHICLE IS 'OPERATING BY DESIGN', 'MY ISSUES COULD NOT BE DUPLICATED ON SEVERAL TEST DRIVE ATTEMPTS' AND 'IT'S A SAFETY FEATURE' TALKING ABOUT WHEN THE VEHICLE CAN ENGAGE INTO REVERSE. AS OF TODAY I HAVE NO RESOLUTION TO THE CVT TRANSMISSION AND FRONT END CONCERNS BROUGHT TO THE ATTENTION OF BRANDON HONDA. I WAS ALSO TOLD BY A SERVICE TECHNICIAN THAT 'THIS WAS A SAFETY FEATURE' AND 'IT'S OPERATING AS DESIGNED' WHICH BOTH ARE NOT SOLUTIONS TO RESOLVE A MECHANICAL/SAFETY DEFECT IN THE VEHICLE OR DESIGN. I HAVE GIVEN BRANDON HONDA MULTIPLE TSBS TO REVIEW EACH VISIT AND KEPT HAVING THEM REJECTED. ONE OF THOSE TSBS MENTIONS HAVING TO DROP THE TRANSMISSION TO REPLACE A MODULE INSIDE OF THE CASING. OBVIOUSLY THE DEALERSHIP IS DOING WHATEVER THEY CAN TO AVOID HAVING TO PERFORM THIS REPAIR AND KEEP DRAGGING THEIR FEET TO ACCOMPLISH ABSOLUTELY NOTHING. THE ORIGINAL HONDA CASE # [XXX] WAS OPENED AND THEN CLOSED VIA VOICEMAIL PRIOR TO ME RECEIVING MY VEHICLE BACK FROM THE DEALERSHIP TO DETERMINE IF THE ISSUE WAS RESOLVED, YET TO MY SATISFACTION. WHAT WILL IT TAKE FOR HONDA TO ACT AND MAKE MY VEHICLE, EXPERIENCE WHOLE????? I BOUGHT MY VEHICLE WITH HARD EARNED $ NOT COUNTERFEIT, BROKEN OR LIFE THREATENING. NOTE: I HAVE VIDEO OF THE VEHICLE IN REVERSE MOTION WHILE CONTINUING FORWARD, ALONG WITH SEVERAL TSBS, WORK ORDERS, PICTURES AND DOCUMENTS TO SUPPORT MY CASE. THIS IS MY ONLY MEANS OF TRANSPORTATION AND I'M DRIVING OVER THE HOWARD FRANKLIN BRIDGE (15,899') EVERY DAY IN MY COMMUTE TO AND FROM MY OFFICE. FEEL FREE TO CONTACT ME FOR THE VIDEO, PICTURES OR DOCUMENTS NEEDED TO SUPPORT MY CASE. RESPECTFULLY, A VERY UNSATISFIED BRANDON HONDA CUSTOMER INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR