NHTSA Complaint #10924140 — 2012 FORD FOCUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10924140
Vehicle	2012 FORD FOCUS
Component	STEERING
Date of Incident	October 1, 2016
Date Filed	November 3, 2016
Mileage	26,775 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

THE VEHICLE WAS IN MOTION WHEN A SUDDEN LOSS IN POWER STEERING OCCURRED. A "STEERING ASSIST FAILURE" MESSAGE APPEARED ON THE DISPLAY. THE VEHICLE HAD PREVIOUSLY BEEN CHECKED AT A FACTORY DEALERSHIP FOR THIS ISSUE WHICH APPEARED INTERMITTENTLY AND NO APPARENT PROBLEM WAS FOUND. THE EPAS SYSTEM IS NOW DISABLED FULL TIME AND THE VEHICLE HAS ONLY 26K MILES. IT IS MY UNDERSTANDING THAT FORD IS AWARE OF FAULTY COMPONENTS/ENGINEERING REGARDING THIS PROBLEM BUT REFUSES TO RECALL. A SUDDEN LOSS OF POWER STEERING COULD RESULT IN CATASTROPHIC CONSEQUENCES AND LOSS OF LIFE. COSTLY REPAIRS WOULD NOT SOLVE THE INHERENT PROBLEMS WITH THIS SYSTEM AS IT WOULD BE PRONE TO FAIL AGAIN. PLEASE TAKE ACTION

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