NHTSA Complaint #10923738 — 2012 JEEP GRAND CHEROKEE

WITHIN THE SPAN OF APPROXIMATELY 15 MONTHS, THE ENGINE HAS RANDOMLY TURNED OFF 8 TIMES IN THE MIDDLE OF DRIVING. WHEN THIS OCCURS, THE CAR LOSES POWER STEERING AND BRAKING, MAKING IT DIFFICULT TO CONTROL, ASIDE FROM THE FACT THAT THE CAR CAN NOT SAFELY BE MOVED TO A SAFE EMERGENCY STOP LOCATION. THE CAR HAS BEEN TO THE DEALERSHIP NUMEROUS TIMES, BUT WITH NO SOLUTION. THE DEALER HAS PERFORMED ALL RECALLS AND SOFTWARE UPDATES, BUT THESE HAVE NOT SOLVED THE PROBLEM. THE DEALER HAS STATED THAT THEY CANNOT REPLICATE THE PROBLEM, SO THEREFORE CANNOT FIX IT. CHRYSLER CUSTOMER CARE WAS CONTACTED AND A CASE MANAGER WAS ASSIGNED TO THE CASE. THE CASE MANAGER INSTRUCTED THE DEALERSHIP TO DRIVE THE CAR, WHICH THEY HAD DONE BEFORE, TO TRY TO REPLICATE THE PROBLEM. THEY WERE UNABLE TO DO SO AND THE CASE MANAGER HAS STATED THAT THERE IS NOTHING THAT CAN BE DONE IF THE PROBLEM CANNOT BE REPLICATED. WHEN ASKED WHAT TO DO IN THE EVENT THE VEHICLE CAUSES AN ACCIDENT, THE CASE MANAGER STATED TO CONTACT HIM AT THAT POINT AND HE WILL TAKE THE CASE "TO THE NEXT LEVEL". IN SHORT, THE CAR MUST BE INVOLVED IN AN ACCIDENT BEFORE CHRYSLER IS WILLING TO DO ANYTHING. AT THIS POINT, WE ARE NOT COMFORTABLE DRIVING THIS CAR FOR WHICH WE ARE PAYING A LOT OF MONEY AND ARE NOT BEING OFFERED ANY SOLUTIONS. *TR