NHTSA Complaint #10920594 — 2006 HONDA CIVIC

WHILE DOING GENERAL MAINTENANCE ON MY 2006 HONDA CIVIC (STATIONARY) I NOTICED IT WAS LEAKING COOLANT. AFTER WORKING ON THE CAR TO FIND THE LEAK AND DOING RESEARCH ONLINE I FOUND OUT THAT THERE IS A KNOWN MANUFACTURE DEFECT FOR 2006-2009 HONDA CIVICS THAT CAUSES A FAILURE AND CRACK IN THE ENGINE BLOCK. THERE IS A 10 YEAR WARRANTY EXTENSION, WHICH I AM BEYOND BY 5 MONTHS SO HONDA HAS REFUSED TO FIX THE VEHICLE UNDER WARRANTY. AS AN OWNER OF TWO HONDA VEHICLES I AM SEVERELY DISAPPOINTED, ESPECIALLY SINCE I WAS NEVER NOTIFIED OF THIS BY MAIL OR OTHERWISE BY HONDA. I HAVE RECEIVED INFORMATION FROM THEM REGARDING OTHER ISSUES ON MY 2011 ACCORD, BUT NEVER ABOUT THE 2006 CIVIC. IF I HAD I MAY HAVE BEEN ABLE TO IDENTIFY THIS PROBLEM WITHIN THE WARRANTY PERIOD AS A SMALL LEAK BEFORE IT BEGAN DUMPING/POURING COOLANT. LUCKILY, THIS NEVER LED TO SEVERE ENGINE DAMAGE DUE TO OVERHEATING WHILE DRIVING, WHICH COULD HAVE CAUSED SERIOUS RISK OF ACCIDENT AND INJURY. IN ADDITION, HONDA WAS EXCEPTIONALLY RUDE AND UNHELPFUL ON THE PHONE. AFTER DAYS OF GOING BACK AND FORTH WITH THEM THEY FINALLY GAVE ME A CLAIM NUMBER FOR THE ISSUE. ONCE DENYING IT THEY TOLD ME THAT I COULD CALL THEIR CLAIMS DEPARTMENT, WHICH I ALREADY BELIEVED I WAS SPEAKING TO. TO MY SURPRISE THE NUMBER THEY GAME ME WAS FOR THE COURT SYSTEM THAT HAD RULED ON THIS CASE FOR HONDA. SO, AFTER WASTING MY TIME WITH THEM THEY FELT IT WAS APPROPRIATE TO PLAY WHAT AMOUNTED TO A PRACTICAL JOKE ON ME. THE WORST JOKE OF ALL IS THAT THEY HAVE FAILED ME AS A CUSTOMER IN ALL POSSIBLE WAYS. I FULLY BELIEVE THAT THIS ISSUE SHOULD BE MADE A COMPLETE RECALL, AS IT IS A KNOWN MANUFACTURER DEFECT AND NO FAULT OF ANY CUSTOMER WHO OWNS ONE OF THESE VEHICLES. *TR