NHTSA Complaint #10920548 — 2013 FORD ESCAPE

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD SHIFT HARD AND A WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO THE DEALER; HOWEVER, THE DETAILS OF THE DIAGNOSIS COULD NOT BE PROVIDED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE WINDSHIELD WIPER FRACTURED WHILE THE VEHICLE WAS BEING REPAIRED. AFTER THE WINDSHIELD WIPER WAS REPAIRED, THE WINDSHIELD WAS FRACTURED BY THE DEALER. THE CONTACT STATED THAT THE VEHICLE CONTINUED TO SHIFT HARD AFTER THE REPAIR. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE WOULD STALL. THE VEHICLE WAS SHUT OFF AND TURNED BACK ON, AND THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. ALSO, WHILE PULLING INTO A PARKING SPOT, THE CONTACT HEARD AN ABNORMAL NOISE AND THE VEHICLE STALLED AFTER MOVING THREE FEET. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.